Allybank Reviews

New account Locked

I opened my account 2 weeks ago once I funded the account they placed a security hold on it I was told because two devices had signed in I ve answered all security questions and all I m told is if they need more information they will contact me 2 weeks NO access to my money

They Charged Me Twice and Blame Me All Liars

They charged me twice for a non auto-pay payment They say I made the payment well they are lying through their teeth Totals lies and accusations from anyone you talk to I am a senior citizen I don t have a money tree in my backyard to pay unauthorized payments Now my bank account is overdrawn and I have bills to pay with no money thanks to Ally Then they tell me it will take 7 to 10 days to process and then 7 to 10 more days to mail All the while I have credit cards due with no money to pay I had a 752 credit score now my score is 635 because of late payments occurring Ally is the biggest scamming bank around They take your money and then don t want to give it back I had to plead to get the money because they said they would put it towards a payment I said I can t afford to have it put towards a payment Then she said it would take 3 weeks to get my money Professional SCAMMERS and Lies Lies Lies They took 414 dollars and laughed at me like I was crazy for even implying

Ally is Horrible bank

Horrible bank Stay away Trouble started from the very beginning I attempted to open up a new account they sent me an email stating need additional information I provided the information They set up the new account but kept sending the email Every 30 minutes they send the email again I have called numerous times and been told it is squared away they continue to send the emails well over 100 in just a couple of days and still continuing at least every 30 minutes my call yesterday was responded to by them saying that nobody is available on Friday but to call back on Saturday I called back on Saturday and told nobody is available on Saturday and now I need to call on Monday and then they have the audacity to ask if there s anything else they can help with They have not helped with anything and I continue to get these harassing emails Buyer Beware Ally is a horrible bank Stay away

ally auto customer service is the

ally auto customer service is the WORST the foreigners have a fast rate of speech and do not comprehend well and i got annoyed with having to CONSTANTLY REPEAT the JUST of my Call and Resolving my TITLE ISSUE Aweful poor service and Leadership needs to do something about it rather than outsourcing to foreigners let AMERICANS do the JOB

Ally belongs in an alley

Ally took over my Ollo credit cards and what a complete s t show There online banking is laughable You cannot load your current expenditures and have them printout -- you just get blank pages You can review them online but there are some of us who like to print out periodically during the month to chart expenditure details You can only print the initial page showing just the present balance When they first took over Ollo I called and asked them why and they advised they were working on it - 7 mos later and - nothing has changed As soon as I get my balances paid off - I am canceling both cards - don t care if it affects my credit rating

I wish I could give them zero stars

I wish I could give them zero stars but then it won t let me write this review I ve had this card which was Ollo before they transferred to Ally for four years I had no problems at first until they transferred over After that I can no longer access online banking because it says I was not a customer That wasn t the worst part I can t count how many times my credit cards have been compromised even when I never used them but a handful of times I ve been through three different credit cards which have all been compromised with transactions I ve never permitted To top that off their fraud dispute team is a total waste of time They never help me once get my money back which was 3 000 I recently canceled my account all together and will frame my cancellation notice when it comes in the mail I m sorry I spent 4 years of awful service frazzled nerves and no peace of mind on this company

I ended up crawling back to a local bank

After 5 hours on the phone chat and emails with about an hour of apologies from earnest Indians who told me they hoped I was having an amazing day I dragged my sorry ass to a real bank Ally app in hand and said can you take this nightmare off my hands They were happy to comply

Treated my mother worse than a dog

The way my mother was treated earlier this month by multiple representatives from Ally Bank was frankly appalling She s not one to complain but I wouldn t talk to my dog the way they spoke to my mother The debacle happened when she received an email about her account being flagged for fraud Once we got on the phone we were connected to representatives who kept raising their voice and proceeded to talk over her and treat her disrespectfully as someone who speaks English as a second language They accused her of being coached and hung up on her twice This was after she provided her name last 4 digits of her social security and answers to her 2 security questions I get it they were trying to detect fraud and I want to assume the best here but the two options that would have helped her off the bat offering a translator or letting someone speak on her behalf were not offered at any time during this call By the end of the second call she was humiliated and demoralized When we were finally connected with a Korean translator they cut us off as the translator was talking through the question with my mom and hung up once again Process-wise requesting a scan of her passport or green card or offering an online option allotting more time for translation or simply being spoken to calmly and with respect any of this would have allowed her to be treated with more dignity At this point understandably we wanted nothing to do with Ally Bank She asked to close the account and undo the transfer They wouldn t even allow that Now we face the possibility of having to repeat this experience My mom is an immigrant to this country a fantastic grandmother and my personal hero Seeing her treated this way was heartbreaking and I do not want to put her through that a fourth time I m writing because I don t want to see anyone else s parents treated this way This process needs to be fixed For now I recommend anyone that speaks English as a second language to steer clear of Ally Bank You have many options online to bank with others You deserve to be treated with respect This bank is not the right choice Her disappointment was visible and she s palpably hurt and will she not leave her room

Absolute trash

I ve been using Ally for several years now about 6 years or more The first few years weren t bad but that is likely due to the fact that I have also been primarily using no fewer than 5 other banking institutions for my primary transactions Only in the last year have I been using Ally more and every time I use it I understand more and more why Ally has so many negative reviews My primary complaint is that Ally promises mobile deposit funds will be available by the end of business if you submit your deposit before a certain time However every single check I ve ever deposited has taken at least 3 business days to process Keep in mind that USAA will make mobile check deposit funds almost instantly available depending on the amount typically in minutes and for larger deposits maybe a few hours The longest I ever have to wait with USAA is 48 hours for a deposit well exceeding 10 000 If Ally takes 3 business days for a mobile check less than 700 I can t even imagine how long they would take to process a mobile deposit over 10k I m glad I don t use this bank for large amounts of money because I would have filed a class action by now It s criminal to take more than a few hours to process mobile deposits under 2 000 If I could give this place -5 stars I would Zero stars just isn t low enough of a rating

Terrible website inaudible customer service people

Terrible website I called and there is NO tech support When I got customer service I tried 5 different times to get a good connection but their internet based phone system is awful I don t get statements and am supposed to Contact me