Alpakagear Reviews

Will deduct 2 handling fees for same return

They charged two separate handling fees to return the same item I purchased the item for 25 and I m getting back 15 76 Do not buy from here unless you are 100 sure you will not have to return it

Purchased a couple of items with this

Purchased a couple of items with this company A strap arrived broken so I thought no big deal I will contact support Support sucked the folks had to get it approved as it was not their department Once I got the approval they said they will provide tracking 4 days later still nothing I will never buy any thing else from them again If a company is good I don t write a review but if they are bad I feel like a have to let folks know Thanks a lot Alpaka for making me waste time on you

Not on your side

Order was lost in the mail they refused to reship or refund Unfortunately we re unable to reship your order since this isn t insured Nice

Terrible shipping speed

Terrible shipping speed After ordering all THREE of my orders they shipped after 5 days of ordering Really ALPAKA

Excellent product but ripped off

Excellent product but when i checked out I paid tax and shipping and believed the product to be shipped from within the EU When it arrived I incurred an additional 41 86 in fees making the bag way more expensive than I expected and more expensive than another product form within the EU Happy with the product by feel ripped off the by the company money lost so I will never return and suggest other learn from my issues

First time and last time

First time and last timeDo not buy if from the U K delivery time was alarmingly slow as everything is shipped from Hong Kong in my case I needed to return the item It is on the customer to pay tracked shipping to Australia to return it in order to initiate a return they need to review and then send follow up to approve your return this alone took 4 days the product is fine if not a little over priced the shipping and returns policy is insanity and unethical would d not consider buying any products in the future from now on

I wish I could give ZERO stars

I wish I could give this a zero star The customer service is AWFUL I purchased something from their outlet sale l and it never arrived I was contacted by support they called me the wrong name and asked if I received the product First of all how do you not have the tracking information to see if it was delivered second I had not received it Long story short they offered me a refund which I did not want I wanted the product that I paid for They were unable to ship me another one after I requested that I did not want a refund They ended up refunding me the amount which I did not want Also I can no longer look at reviews or make a review on their site or app They make it so the people that have had a bad experience are silent and can t let anyone else know It s a ridiculous company and it s terrible customer service

RETURNS ARE A JOKE

RETURNS ARE A JOKE BUY ONLY IF YOU ARE 100 SURE YOU WANT THE PRODUCT IF YOU LIVE OUTSIDE US AND AUSTRALIA Email I got from support Unfortunately we don t have a warehouse in Europe Our products can only be returned to our warehouse in the US for US customers only and Australia International Returns While checking out the cart It should be stated clear that returns are as expensive as products of course it was hidden and only if you actually want to return you will learn this I love the products and would love to buy more but I was shocked to know that return is basically just an arrow in the knee gotta look for another shop