Alphacarsandover Reviews

Avoid at All Costs

Avoid at All Costs Exploitative and Unprofessional Today is 12th December 2024 1150 hrs I have a flight from Heathrow at 1600 hrs It is hands down the worst taxi company I have ever dealt with I initially booked an estate car week in advance for my journey to the airport specifying that I would have 3 large suitcases and 2 hand-carry bags At the last moment they sent a people carrier instead and demanded 37 50 extra because they claimed I had 4 large suitcases instead of 3 When I tried to resolve the situation by asking them to send the estate car I booked and offered to drop one bag to meet the requirements they refused claiming no other cars were available They knew I was in a time-sensitive situation heading for my flight and completely exploited the situation to blackmail me into paying extra To make matters worse they demanded full payment in advance before I could even depart This level of unprofessionalism and predatory behavior is appalling Companies like this who use dishonest tactics and exploit their customers should be banned They are nothing but a bunch of cowboys with zero regard for customer service or integrity If you value your time money and sanity do yourself a favor and stay far away from this disgraceful company