Alstons Reviews

We recently purchased an Emelia sofa

We recently purchased an Emelia sofa and 2 chairs on the recommendation of our son who bought an Alstons suite 8 years ago and still looks and feels like new The sofa seat cushions on ours which is still only 6 months old have now been replaced 4 times due to severe vertical creasing on the front of each cushion The 4th set arrived on Thursday and one is now OK whilst the other though better is still not as I would have liked or expected Very disappointing from what was a reputable company Never again

I worked here with clueless bosses and

I worked here with clueless bosses and the people who train you just bully and pick on you would not recommend

Unprofessional unsafe driving on the road

I encountered a dangerous driver in Somerset who was driving an Alston s of Colchester lorry which I will be contacting them about today Whilst I was driving safely adhering to the 40mph speed limit the driver of the Alston s lorry was behind me at a very dangerously close distance This was on a road with no road markings that has only very recently been resurfaced and contained hazard signs warning road users of skid risks The lorry driver beeped at me very loudly and unnecessarily and proceeded to overtake me aggressively into oncoming traffic without any consideration of the safety of themselves and other road users I am disgusted This is an embarrassment to Alston s and is without a doubt an accident waiting to happen This is my usual commute to and from work and I ve never encountered such despicable behaviour There was approximately 10-20 cars ahead of this lorry so overtaking achieved nothing I provided Alstons with all of the above information in addition to vehicle details but they closed the query within 20 mins and marked it as resolved without providing any response

Bought two sofas and armchair from

Bought two sofas and armchair from Alston through Roomes in Upminster in April 2024 Initially told 12 week waiting time Furniture arrived much earlier several weeks earlier should have set alarm bells ringing As soon as it arrived contacted Roomes to say disappointed with furniture cushions not sitting properly gaps between cushions some seams not right After getting nowhere with Roomes as a long time customer no more they sent independent company whose member told me one thing agreeing with problems then told Roomes a different story Then found down the sides of the chair staples protruding from under the side of the base cushion This was found as my wife tried to move the tag on the cushion that was set in such a bad way that it showed under the cushion when someone was sitting there She almost done serious damage to her hand it could have been nasty Again informed Roomes as I bought it from them for several thousands of pounds they should be responsible Again we get the independent company to attend who agree there is a problem that needs resolving Still no contact from Alston no apology nothing The problem is still waiting to be resolved I disposed of a perfectly good suite make a change I thought it did Never before heard of Alston and wouldn t touch them again The furniture is the most uncomfortable to sit on cushions sink to the side wish I had never purchased it

3 Piece Suite Armchairs - Complete Crap - Avoid

We purchased an Alsons Memphis 3 seater sofa and 2 armchairs which we had delivered in January 2024 Within a few weeks it became apparent that the quality was terrible arms on the armchair became dented just by resting our arms back cushions on the sofa lost their shape requiring constant maintenance and the seating cushions had so little filling that they looked almost flat we could feel the springs structure of the chairs Having also unfortunately bought the 3 piece suite from a retailer in Kent that refused to help take it back after 10 months its been donated to charity as we simply can t sit on it The quality is frankly crap and having bought a number of sofas over 30 years this has been the worst I ve ever had -- I would very much suggest people avoid Alstons - they are not cheap and are sold as quality items they simply are not buyer beware -

Terrible service

Ordered a Lowry 2 seater sofa a snuggle chair and armchair from our local furniture shop at the beginning of September we were given a date for the furniture to be delivered never happened got given another 4 different dates nothing we got rid of our old 3 piece so was sitting on two very uncomfortable chairs awaiting for the delivery of our suite which never happened now the date we have been given is the end of January complete joke apparently the fabric hasn t arrived so why give dates if they haven t got fabric In all fairness our shop we ordered it through are very embarrassed about the whole situation and have loaned us a brand new suite until our suite is ready we shall now wait til after Christmas and see if that date still stands if not we will cancel the order and get deposit back terrible service from alstons I did manage to speak to a rep there who was apparently dealing with this and he was very rude and even laughed at me so pleased he found it funny terrible customer service so would not recommend using this company at the moment I have no choice if we go somewhere else will have to wait a good few weeks so will see if it s delivered at the end of January

Waiting and waiting for settee

Waiting and waiting for settee - 2 seater delivered told they waiting for material for Grande settee so delivery put back 4 weeks due with me next zMonday Now another delay with 2 different delivery dates for 1 item Must be cutting it in half and sending box of nails so I can nail it together Would recommend you save time stress and energy and not order from this company We were considering another settee for other room but will not be from this company Terrible attitude to customers and evident they just dont care - avoid avoid avoid

I recently purchased a Alstons Evesham sofa we LOVE it

I recently purchased a Evesham sofa from my local Alstons retailer The sofa is so comfortable and really suits the decor we have gone for in our new home We have bought various Alstons models now through our house moves and every time we have bought a new model the quality is the exact same high quality and offers great value for the high level of spec that is included We are really pleased with them and the sales staff who sold us the Evesham model were so complimentary to the company and I can see why We love the fact that the cold cure seat cushions don t require hardly any dressing and all we do from time to time is flip them over and they stay really neat and comfortable It s really great to see a British sofa company doing well Keep up the hard work Alstons well done