Alteredway Reviews

Absolutely terrible customer service

Absolutely terrible customer service I ordered from a Facebook ad and have learned my lesson I placed an order on 12 3 22 for a blanket It took eight days to ship out but it did arrive in time for Christmas as promised on 12 13 22 It was much smaller than I realized which is my fault I immediately contacted them for a return which required a support ticket be opened and that I would receive more information later I then received a notification that my support ticket was closed so I opened another ticket and received another notification that it was closed After a week I sent an email notifying the company that I would be fraud filing a claim with my credit card company if they didn t respond with return information Miraculously I received a shipping label that day and I mailed it back with tracking Altered Way emailed me on 12 28 22 that they received my return and would process it within 5-7 days After 9 days I sent a follow-up email and still have not received a response after 12 days I m filing a fraud claim with my credit card company

The blankets I received are smaller

The blankets I received are smaller than visual They were pretty much baby bed blankets I returned for refund only to receive site credit Not very happy customer The blankets did look very nice Just disappointed in size The next size up is double than what I paid for smaller blanket I purchased two So instead of paying around 60 to up size I am looking at 120 Had I known that I probably would not have ordered at all They really need to advertise that the smallest blanket is crib size I was told they only offer store credit for the smaller blankets I guess you only get your money back if your order the bigger sizes Not very happy

Extremely overpriced and terrible

Update Got an email from the owner or somebody anyhow I was assured they were a small business in C A etc before being given a return label for refund For the record these were originally shipped from the east coast I sent the items back immediately to said location in C A and basically had to get PayPal involved a week after tracking showed they received them because they vanished on me Who knows what the deal is The first part of my experience is below Extremely overpriced and terrible quality Currently trying to find a way to send these two blankets back Image is blurry and the ink is faded in parts one of them isn t even aligned properly to the blanket When you purchase one they send you an email requesting you write a review on their website and so I did with one-star and photos to show Surprise my reviews are not featured on the website This website boasts itself as a small business just to make a huge profit off of poor effort It s like I bought something from a random vendor in China

I ordered 2 blankets got 1

I ordered 2 blankets only received 1 They were ordered at the same time same tracking number the email I received says both were delivered I was here when the mail carrier made the delivery I spoke to USPS and they said this wasn t an error on their part to contact the company I ve sent 2 emails tagged the company on their Facebook post about my order nothing the blanket I m missing is 85 and I am really upset I better receive the blanket soon or I m going to have to contact my bank because I m not getting scammed Of course there s no phone number to call for customer service This is very disappointing

Altered way is a scam company that

Altered way is a scam company that closes down when there s too many complaints and then reinvents itself as another company later Now they re selling shoes They ruined Christmas last year for my child and I wish there was a way to shut down these scummy individuals

Great product

Great product What a fun present My son loved his Pok mon blanket

Like it

Like it One of my favorite Pok mon

I just got my Piplup blanket and am so

I just got my Piplup blanket and am so happy with it The picture is really clear and it is beyond soft Will be ordering more in the future Lisa R