Althams Reviews

Used althams for a few years now

Used althams for a few years now and I find it so easy to get sorted with a holiday Me and my daughter are always pleased The staff are very friendly and go out of there way to help

great from start to finish

We have just returned from a fantastic 10 day vacation which we booked with Sharon at the Ramsbottom office she was very professional and knowledgeable of our requirements I would definitely use Sharon again and have no problem recommending Althams at Ramsbottom

Cruise

I have just returned from a cruise booked in the Otley branch my husband has special health requirements and the staff organised full assistance throughout and ensured that the whole holiday ran smoothly 100 recommend

Amazing friendly service

I always book my holidays with the ladies in the Otley branch They are always so helpful and knowledgeable to find me the perfect break Wouldn t go anywhere else thank you so much x

Great service

I would high recommend using this Denton travel agency so much because they go above and beyond to help and to give you the right advice I lovely lady called Sally help to ease my worries and anxiety about me travelling to Australia on my own I just can t thank sally enough for everything she has done for me today all of the staff are lovely and so friendly and willing to do their very best for you I m looking forward to spending time with my family in Australia and hopefully in getting my permanent visa wish me luck

Excellent service at the otley branch

Excellent service at the otley branch They went above and beyond helping me with my holiday I didn t know where I wanted to go but they gave me amazing advice They booked everything for me even my airport parking thank you so much Highly recommend x

Avoid Yeadon office the reviews don t apply to them Extremely disappointing

DO NOT BOOK WITH THIS COMPANY THE OTLEY OFFICE IS RUN BY PEOPLE THAT FIND IT FUNNY WHEN SOMEONE HAS A ROAD TRAFFIC ACCIDENT THE MANAGER OF THE OTLEY BRANCH WENT OUT OF HER WAY TO TREAT US BAD To give context - Myself and my partner were parked just along from this store We are both disabled badge holders Whilst stationary a heavy goods vehicle crashed into the side of our car The manager of Althams who s initials are K A then felt it appropriate to come out and shout at us about how we shouldn t even be parked there as it says keep clear We were actually parked behind the keep clear and weren t blocking and entries exits Althams are also not in charge of policing the roads they re there to sell holidays When I asked what negative impact we were having on their business they couldn t answer because they knew they were in the wrong A shop keeper a couple of doors down made us aware that he d had his car hit in that spot 4 times and that each time Althams staff were rude and nasty to him It doesn t set a good example for your company when you have a bunch of 50 odd year old women all belittling and berating people in the street over something that doesn t concern them or their business I m sure it isn t in their contact of employment to police the traffic and to try and tell disabled badge holders where they can and can not park A lot of disabilities are hidden and the way these women spoke to us and treated us had a bad impact on us We were clearly shook up and yet this was the moment all 3 shop workers of Althams thought it appropriate to laugh loudly in our faces belittle us because in their opinion we shouldn t have been there I admit it got my back up and sue to the sheer embarrassment the stress they caused the humiliation and the upset I did start shouting back at them They then tried to turn it all on us We were the victims of an RTA and yet they couldn t even ask if we were ok or were hurt We d like to thank the businesses either side of Althams who were very kind empathetic made sure we were ok and offered help SHAME ON ALTHAMS STAFF I will not recommend them

Will never use them again

Well I expected better from Althams and I have been very let down by them In a nutshell I booked a break with a friend a few months ago and was not told that we would lose the deposit I did not receive any documents which told me this - not even the full booking conditions Unfortunately the break had to be cancelled I went into the Yeadon store and was told we would lose the deposit but without any explanation - just told that they could actually charge us a further 50 but chose not to And said that repeatedly when I asked to be shown where it stated the deposit would be lost I was then shown a document which did not even mention forfeiture of deposits at all with the feeble excuse that this document explained the loss of deposit Then some woman in the corner started chipping in nothing at all to do with her - and I had to politely ask if it was okay for me to just deal with the woman I was dealing with I did of course take this up with regional managers who basically refused anything at all no refund no gesture of goodwill nothing When I told them this was unacceptable I was ignored I see that Althams are highly rated but assume that must be a different office it can t be Yeadon - the staff are useless I will not be letting this go until I get a fair response Avoid Update - once again Althams have ignored the issues here - which are that they scammed me by not advising me of the retention of deposits snd did not supply me with the dicumentation explaining this To tell me after I am forced to cancel is unacceptable I reiterate - AVOID