Amaryllo Reviews

Horrible Cameras

Horrible Cameras Unreliable zero customer service terrible technology and oh my god the ridiculous setup and app Run away from this brand of cameras They don t work Go with Ring or Nest

ABSOLUTELY AVOID

D C and Alleyes Inside reviews are SPOT ON CORRECT This is a company you DO NOT WANT TO DEAL WITH PERIOD No one to talk to over the phone calls go un-returned customer support emails are a joke 33 emails in 3 days and ZERO ACCOUNTABILITY AND PROFESSIONALISM This review will remain here until I am reimbursed for Amaryllo s faulty camera otherwise the 33 emails will be uploaded for everyone to see what a S IT OLE YOU ARE And Amaryllo you DO NOT HAVE online chat phone call or social media support nor support team when you have one man show completely useless A comment to Dave s review who says I did my research on this company and understood that it is the company certified with military grade encryption Dear Dave Amaryllo has a one man support show named sonny Are you serious about the military grade encryption 08 Sep 2023 Update 1 This scamming company says it is available through a a toll-free number-NOT TRUE-calls are not returned and you won t get phone support2 This scamming company says that effective communication has been challenging due to limited cooperation so all 33 emails in 3 days are posted below EMAIL1-from sonnySep 3 2023 8 28 PMDear Zase thank you for contacting our Chat Reboot the router and camera once to try If not helpful consider to factory reset and reinstallHardware factory RESET front blue led must be blinking - ready to install mode Turn on the mobile phone GPS LocationINSTALL with a 2 4G WIFI both for router and mobile phone WIFI by QR code option SonnyEMAIL 2-to sonnySun Sep 3 8 31 PMHelloI Already tried I get invalid QR code EMAIL 3-from sonnySun Sep 3 8 46 PMIf you use auto-detection installation method what is shown on screen EMAIL 4-to sonnySep 3 2023 8 51 PM stuck on Select an Amaryllo device to install and nothing happensEMAIL 5-to sonnySun Sep 3 10 33 PM hello EMAIL 6-from sonnySep 3 2023 11 23 PMNever heard stuck here Can not select a model following the video or a screen recording will helpEMAIL 7-to sonnySep 4 2023 12 06 AMI select the model and nothing happensEMAIL 8-to sonnySep 4 2023 12 09 AM here Picture uploaded EMAIL 9-to sonnySep 4 2023 12 23 AMwill you please reply what happens next EMAIL 10-from sonnySep 4 2023 12 25 AMPlease unintall and install the app It is even not to hardware step yet EMAIL 11-to sonnyAttachmentsSep 4 2023 12 34 AMsame thing - stuck on the screen I ve sent youEMAIL 12-from sonnySep 4 2023 12 49 AMSee Which mobile phone brand and model Tried another yet EMAIL 13-to sonnySep 4 2023 12 50 AMSamsung Note 10 Yes I tried on I phone as well - not workingEMAIL 14-to sonnySep 4 2023 1 12 AMI ve been without a working camera for 2 days so far - will you provide solution to fix it EMAIL 15-from sonnyAttachmentsSep 4 2023 1 14 AM to meThis step even not started the installation procedures see the attached Does not make much sense It is pure the app behavior not related to any hardware connection yet Anything added to help the understanding EMAIL 16-to sonnySep 4 2023 1 20 AM 4 days ago What do you want me to do exactly How many more emails EMAIL 17-from sonnyMon Sep 4 1 27 AMIt is not duplicable here totally We need to find dig the root cause remotely OK I will ask engineer if they have a clue Please do a screen recording for reference Thank you EMAIL 18-to sonnyMon Sep 4 1 28 AM I cannot screen record from mobile I have sent you a screenshot -When can I expect resolution EMAIL 19-to sonnyMon Sep 4 2 22 AMThis is e-mail nr 19 When can I expect a fix to the camera not working EMAIL 20-to sonnyMon Sep 4 8 03 PMHello will someone provide a fix for the non working camera EMAIL 21-from sonnyMon Sep 4 8 16 PMDear Zase As said and explained the app works good here No same symptom can be duplicated here Any helpful inputs steps to help us to duplicate it No enough information to know what the issue is If you get stuck when selecting the camera model on the app it is new to us and not duplicable yet If you have any progress new finding welcome to share with us anytime Engineers are still trying to duplicate for a clue Thank youSonnyEMAIL 22-to sonnySep 4 2023 8 18 PMok can you please give me a call I ve left a voice message on Saturday I am not clear what you are needing from me EMAIL 23-to sonnyMon Sep 4 8 37 PMIs someone going to give me a call Does Amaryllo have a customer support phone number EMAIL 24-from sonnyMon Sep 4 8 43 PM Phone number please It is an international call from Taiwan Normally we do not have the outbound call support Rest of emails will be uploaded in another submission

Continuation of emails

E25-to sonny Sep 4 2023I have left 2 voice messages with my phone number Is no one listening to those calls E26-to sonny Sep 5 2023ok ENOUGH IS ENOUGH I don t know what kind of company you run 25 emails back and forth IS UNACCEPTABLE take your camera back under warranty troubleshoot it yourself and return a working camera to me this camera is not working no one is returning my phone calls no one is PROVIDING SUPPORT so SEND ME RETURN LABEL INSPECT AND TROUBLESHOOT YOURSELF E27-from sonny Sep 5 2023Dear Zase iCRx originally sold to x under INVx Warranty will expired on Oct 31 2023 The symptom description provided is not enough to make a valid remote support and trouble-shooting Only offline - app stuck initially High chance is a NTF case FYI first Please read T C carefully for the reliability and consequence below In Warranty 1 year from Amaryllo shipment NTF no trouble found ChargeableIf it is NTF or Out of Warranty or CID it will be quoted examine fee and ship-back logistic after engineer checking If customer does not justify and decide not to pay for it after the quotation Amaryllo will keep the camera for two months before scrapping it on behave of the customer Please kindly advise if you want to continue the process E28-to sonny Sep 5 2023YOU CAN SHOVE UP THE NTF HW CID ALL UP IN YOURTHE CAMERA IS POWERED ON AND REMAINS OFFLINE IN THE APP IT IS USELESS - ITS YOUR JOB TO FIGURE IT OUT INSPECT AND FIX NOT MINE NOT TO MENTION THE WRONG QR CODE MESSAGE OR 2 WAY SPEAKERPHONE WHICH HAS NEVER WORKED NOT EVEN AT TIME OF PURCHASE AT THIS TIME I CAN ONLY IMAGINE WHAT A SERVICED CAMERA RETURNED FROM YOU WOULD LOOK LIKE UNTIL I AM REIMBURSED FOR YOUR CAMERA AND SUBSTANDARD SERVICE I WILL MAKE SURE YOUR NO TROUBLE FOUND IS WIDELY PUBLICIZED SO YOU CAN GROW YOUR BUSINESS E29-to sonny Sep 8 2023 So first you say remote Engineers are still trying to duplicate for a clue and now you say the symptom description provided is not enough to make a valid remote support and trouble-shooting Below are all the issues with this camera chronologically from time of purchase1 2 way communication not working2 During app installation Wrong QR code message given3 Camera was working in the app and then camera stopped working - powered on but shows offline in the app4 Camera showed online in the app and moves erratically without any motion in front of itADVISE SPECIFICALLY WHAT IS IT THAT YOU NEED FROM ME E30-from sonny Sep 10 2023 Dear Zase Need the information to arrange a pick up for you please 1 Name2 Contact number reachable 3 Address4 Box Packing dimension A B C E31-to sonny Sep 19 2023What is my purchase protection when I give away my camera E32-from sonny Sep 19 2023Dear Zase if you factory reset the camera the front blue led becomes blinking it is very safe The camera is just like new in box no any previous memory or setting E33-to sonny Sep 20 2023What does factory reset have to do with purchase protection E34-from sonny Sep 20 2023Dear Zase sorry for the confusion Please kindly explain the term of purchase protection warranty E35-to sonny Sep 24 2023My experience with the Amayryllo camera and getting support to resolve the issues has been substandard to put it mildly You implying that I will need to pay because of No trouble found on your end just because you cannot get the issues replicated while I literally cannot use this camera is a far cry from quality customer support The camera has had issues from the start as previously mentioned and those issues have not been resolved You are asking me to ship you the camera - indeed relinquish my ownership of it - and expect me to trust you that I will be getting a serviced camera back after all this interaction The camera has been fully paid for while not conforming to advertised operational functionalities I need refund in the amount paid for as a purchase protection that I will be indeed getting back a normally operating camera as documented interaction until now demonstrates lack of willingness to own device defects and resolve them E36-from sonny Sep 25 2023 Dear Zase Please kindly follow the RMA procedures for us to pick up the camera for a full examination and testing If it has any defective it will be handled under warranty coverage one month left There is no such refund or replacement we do return and repair for warranty handling and policy E37-to sonny Oct 2 2023Your service so far leaves no room for me to trust that Amaryllo will repair and return You ve done no troubleshooting on your end and upfront told me that if I do ask for warranty I will be charged because of No trouble found

Final emails

Final emailsE37-to sonny Oct 2 2023Your service so far leaves no room for me to trust that Amaryllo will repair and return You ve done no troubleshooting on your end and upfront told me that if I do ask for warranty I will be charged because of No trouble found I am not going to get scammed like previous customers by just relinquishing the camera and being blackmailed later to pay more money to get it back I will hand over the camera only to Amaryllo authorized personnel who can certify the camera is being returned free of any user caused defects Let me know nearest Amaryllo service center where I can drop off the camera E38-from sonny Oct 2 2023Dear Zase 1 Your service so far leaves no room for me to trust that Amaryllo will repair and return - For a in-warranty service it is our responsibility 2 I will be charged because of No trouble found - In this case we could waive your testing examination fee but not the logistic 3 We only have one center in Taiwan And we have been waiting for the pick-up for a while before the warranty expires FYI If the symptoms described are obvious as claimed they should be very easy to be duplicated here under 5 day - pressure test E39-to sonny Oct 9 2023 I see what you are saying 1 According to you just because you are not able to duplicate the issues that I am reporting it turns out that I am making them up and they are not true From this it can be concluded that your cameras are always 100 perfect and the issues that I ve listed are absolutely not possible to be occurring ever And I am pretty sure you re not fazed at all at how ludicrous this sounds 2 Did I also photoshop the wrong QR code app screenshot that I ve emailed you I am providing you a proof that the camera s QR code is unreadable by the app yet you are telling me I need to pay to have this inspected 3 In order to get my camera back regardless of the outcome of your inspection I am expected to pay return shipping This means that you are not providing warranty but blackmailing paying customers 4 You are multinational company founded in Amsterdam the Netherlands with headquarters in Irvine California USA and operations in Taiwan ranked as the number-one smart home camera robot company offering military grade encryption And you have only one center in Taiwan to have a camera inspected at If your cameras and warranty were not a parody this is probably the best joke I ve heard so far 5 Your word or you responsibility is worth nothing zero and as some of your previous customers I will also ensure the public is very well aware of your scamming and unscrupulous practices E40-from Vladimir Oct 11 2023Dear Zase We sincerely apologize for the inconvenience you ve encountered with your camera As mentioned by Sonny earlier we strongly recommend initiating the RMA procedure before your warranty expires During the warranty period in the case of hardware problems the transportation fee is covered by Amaryllo Testing and repair process should not entail an extensive duration Please consider taking this step to address the issue promptly and provide us with the necessary information in order to organize the logistics and repairment

Horrible Cloud support

The user interface for Mac is incredibly frustrating and the software is riddled with bugs leading to a highly disappointing experience Unless you re willing to spend days without your Mac as you can t do much with uploading as it does not auto sync and have a significant amount of content to upload I cannot recommend this service I truly regret my decision even though I purchased a lifetime deal

I recently tried the new cloud storage

I did my research on this company and understood that it is the company certified with military grade encryption I own a couple of Amaryllo cameras for 4 years and am happily with continuing app updates to improve security measures and features I d highly recommend for those who are concerned with their privacy

New cloud service worth a try

I recently tried the new cloud storage plans and was able to receive a decent custom service from Sonny who helped me set up my account details

Amaryllo gives excellent support

Just tried out their new cloud service The price is very affordable with smooth upload download speed and experience Customer service staff quite responsive to provide assistance when needed

Best client service ever

Amaryllo gives excellent support Sonny was always there for immediate responses and problem solving solutions Haven t experiended any other better online support so far