Amcaregroup Reviews

I have been using this company for a

I have been using this company for a good many years and have always had great service They are always courteous and friendly at the end of the phone The customer service is next to none Really happy to deal with this company for another good many years Thanks very much for everything

I am very impressed with the helpful

I am very impressed with the helpful and friendly service I have received from Amcare Sharon from the welcome team suggested the automatic reorder system which saves me remembering to order each month

Vincent is always polite and helpful

Vincent is always polite and helpful nothing is ever too much trouble This makes life living with a stoma bag a lot easier Thank You

Everything about this company including

Everything about this company including Caroline beech is absolutely great very friendly and helpful right through to the quick delivery

We had several issues with Amcare with

We had several issues with Amcare with deliveries and ordering in 2021 due apparently to changes in their systems Over the past couple of months their service has improved considerably thanks mainly to their fabulous customer service staff who remain professional friendly and helpful despite everything Keep it up Amcare

I have been using AMCARE for just over

I have been using AMCARE for just over 4 years now So glad I changed from my old supplier the girls and guys are always so friendly when you call to place your order they always make time to have a bit of a chat My orders have never been wrong Even when they had the change with the system last year it might have taken a bit longer to get through but when you did they were as helpful as usual I always get a telephone call from them to tell me they have my prescription and that it is being processed to be sent They have helped me so much sending stoma nurses out to try different bags for me I hope all the staff have a wonderful Christmas

Mrs Jeanette Cresswell was very polite

Mrs Jeanette Cresswell was very polite explained everything in detail and was very helpful and very clear 10 out 10 thank you for your help

My change of opinion

My change of opinion relating to the service of what has been a failing customer care venture has been driven by a notable selection of dedicated individuals It would appear the sad days of failed return calls missing packages and the inability to source products have been consigned to history The automated work flow systems that Amcare probably use now appear to be working for the benefit of both staff and customerThere does appear to be a can-do attitude among staff as Shannon demonstrated by I thought foolishly taking on a problem with only half the information available With I ll do that still ringing in my ears she returned an hour later with mission completed So heart-warmingI don t know how many Lee Smith s you employ but the lady I speak with pops up everywhere Her work ethic is truly amazing and resolves any issue almost immediately and NEVER fails to return a call If I had employed one Lee Smith in my business I could have reduced my front staff by 75 Sally Edwards also broke the mould - a manager who returned a call and managed to supply a product that could not be supplied Work ethic In conclusion - Lee Smith rolled up a large snowball that became an avalanche and I have benefitted so much from thatWhether it be new staff work flow procedures or just changed work ethic it seems to be workingTHANK YOU

Amcare a company who care

I have been with Amcare for so many years now I can t remember Staff are alway a pleasure to talk to nothing is any problem I feel like part of a big family circle Thanks you once again