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Based on authentic user experiences
Alex of Dallas
6727 reviews
N/A
5 months ago
DO NOT DO BUSINESS WITH THESE PEOPLE
Do NOT do business with these people They call themselves American Forces Travel and they present themselves as a travel agency dedicated to supporting the brave men and women in the armed forces however my experience revealed a different side Initially I was drawn in by their claims of being military-friendly which made me trust them with my travel plans However when my cruise was unexpectedly canceled by the cruise line things took a turn for the worse Instead of issuing a prompt refund American Forces Travel made every effort to hold onto my money Even when it was clear that the cancellation was not my fault they were still trying to keep the funds and avoid responsibility This was my first experience dealing with this company and it left me feeling deceived and frustrated It seemed like a blatant attempt to take advantage of service members rather than providing the support and assistance they claim to offer Communication with their customer service was difficult as well I felt like I was just going in circles trying to get my money back I can t stress enough the importance of doing your research before trusting a company with your hard-earned money especially one that markets itself as being for military personnel This organization seems to prioritize profit over service and I encourage you to think very carefully before handing over any funds
John K
6727 reviews
N/A
5 months ago
Just completely frustrated
Just completely frustrating dealing with garbage customer service How this site is allowed to service the military is a joke We booked a hotel in Florida for 3 nights and it stated free cancelation up to a couple days prior Which was a month away We never received a confirmation email or anything They did however charge us immediately Trying to cancel was a hassle as they said there is no record of me booking anything All they could say was talk to your bank Now it is going to take possibly 10 days to dispute the charge Just because a few people my have been lucky using this site I wouldn t chance it I definitely will never use it again
Marc Bernard
6727 reviews
N/A
5 months ago
Buyer beware You will receive either no service or poor service
This agency uses partners which you are not allowed to approve in advance Meaning I was passed from American Forces Travel to Priceline and then to Agoda Needless to say I did not know who to contact in the event of a problem In the process I also lost the ability to have a refundable rate And generally was ignored Their contact email is NOT functional and returns as undeliverable It might actually be the world s worst travel company and you have nobody to complain to except for your credit card company to dispute the charges You certainly will NOT get to speak to a person in this company In fact I think it is a phantom company and it only exists as something like a drop-shipping company on Amazon A company that advertises but outsources everything to other companies and provices the worst service possible and nobody to even call and complain to I am in the process of cancelling all of my reservations for the next 6 weeks of travel and I am rebooking directly with the hotels Otherwise the hotel will not even attempt to resolve your problems or make changes since this semi-non-existent company has no working email or telephone number
Joshua Phillips
6727 reviews
N/A
5 months ago
Forget Changing Your Plans
Forget changing your plans if you use American Forces Travel They will charge you almost the full amount of any purchase to cancel and increase the cancellation fee the closer you are to your travel dates Their travel coverage is a joke and only covers you if you lose your luggage or are sick There is no way to contact the company through e-mail and their automated system is slow If you are military or a veteran don t waste your time with this website It is a scam
Oh it s you again
6727 reviews
N/A
5 months ago
Never Again Volunteer Yourself
Welcome to USA where its government officials claim they take care of their veterans Believe that and you d likely seen an ice berg in Miami in July too These companies from insurance financial groups travel retail and even automobile dealerships etc all make claim they support veterans with their discounts but truth be known they do not fulfill their promise no different than US Defense department et al They mislead public with that word veteran only to generate greater prospects for more sales which leads to additional profits likely not to had occurred with tricky wording It s germane to getting a letter in mail from some bank you ve done business with in past with ideaology you re going to get free money from their tricky letter Deposit 300 before date and earn additional 300 bonus on us except ones don t normally read that fine print where either longterm monthly deposited must be made direct deposit required or must meet some off-the-wall action to meet that freebie Truth is simple if you are happy with who you bank with then stay with that bank believe it nobody is going to give you anything for free because an action you thought was honorable later results in a trick especially if you become injured later from such trick Read the fine print such as found near naval bases - NAVY - Never Again Volunteer Yourself - that message holds truth because those who make promises for your volunteered time means nothing other than they ve just made another sell and who suffers later if become injured You do