


American Hat Makers: Shop the Best Hats and Headwear
Based on authentic user experiences
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6730 reviews
N/A
8 months ago
Not happy with how they do business
TL DR Possible outsourced labor resulting in poor sizing A dragged out return policyI ve been wearing hats for almost 50 years and occasionally I like to switch things up and try a new style This time it was a fedora I order my usual size a 2X and eagerly await the package It gets here quickly and just as quickly I m disappointed because the size is way off as in floating on my head to the point where even the sizing foam wouldn t have mattered Oh well I ll exchange it for an XL since they seem to run to the big side I go through the exchange process and to shorten this novel up a bit the XL fits like I d pulled a Howie Mandel and put a surgical glove over my head Not happy In all my years I ve never seen such a drastic difference between two sizes Now the fun begins Turns out AHM gives me two options at this point Return the hat and get charged 9 81 for shipping handling OR I can get 25 credit on top of what I ve already spent towards the purchase of another hat So because their inability to make a properly sized hat I either have to take the hit for shipping or I can go through the hassle of returning another hat and risk dealing with the same sizing issue I took the hit and returned it It seems to me that if they can generously offer an extra 25 credit they could also just as generously offer to take back the hat on their dime with maybe even a form letter apology for not measuring up to their hype On top of all of this the wait to get a refund is ridiculous Please allow for up to 5 business days for our team to review and process your return before your resolution is issued Five days to look at a hat that was put on my head once and packed right back up with all tags intact Then it s wait even longer with the usual lag for the banks to process the transaction I started looking at online reviews which I admit I should have done before buying As it turns out their being handmade doesn t necessarily mean made in Canada If I d gotten a hat with a Made in China label as a reviewer here had I d have been livid Now the sizing issue makes sense to me as more and more companies like you Tilley are outsourcing their labor to Asia - with the same horrible results Bottom line Obviously a lot of people are happy with their products but I happen to think there s something shady in how they do business and wouldn t recommend them to anyone
TLock
6730 reviews
N/A
8 months ago
IT FITS And I Have A BIG Head
Wow Great workmanship and made in the USA by actual US Citizens Fast shipping There prices are in line for the quality you receive I ordered a marlow black leather top hat I have a 26 inch head ordered a 3xl it is the largest size they have for the Marlow i was a bit leary but took a chance GLAD i did Also glad it came with hat sizers Surprisingly the 3xl Marlow was BIG on MY knoggin I was so happy i almost cried i dont find many hats that actually fit my george Lopez head very often and for it to actually be a BIT too big still i recommend staying true to size Comes well protected Highly recommend American Hat Makers
Simon
6730 reviews
N/A
8 months ago
Would not hesitate to recommend them
There was a mishap with my order and customer service were all over it I got emails a phone call more than I d expect They fixed the issue Would not hesitate to recommend them
Bill
6730 reviews
N/A
8 months ago
They make some of the best hats in the
They make some of the best hats in the country Great Custer service return policy and guarantees
Sebastian Noars
6730 reviews
N/A
8 months ago
I would give them 10 stars
These people do know how to treat customers My delivery got delayed due to carrier s fault I called them out of business ours and they saw my lost call and call me back first showing of awesome customer service When I explained the situation they acted fast and shipped a new item second showing and told me to mail the first one back in case I ever received it Also to make my wait short they expedited the delivery at their own cost third showing I am telling you these people know what they re doing Brilliant
John Joseph Geron
6730 reviews
N/A
8 months ago
Amazing Team and Supportive Leadership
Working at American Hat Makers has been an incredible experience The team is collaborative the leadership is genuinely supportive and the company culture fosters respect creativity and growth It s inspiring to be part of a workplace that values its employees as much as its high-quality products Highly recommend
Jerem Aizpuru
6730 reviews
N/A
8 months ago
Awesome Hat and staff
Awesome Hat and staff The best Hat supplier I ever had
eric benedicto
6730 reviews
N/A
8 months ago
They make the best hats
They make the best hats They are made from real leather and they have great customer service and after sales service