Americanhatmakers Reviews

Not happy with how they do business

TL DR Possible outsourced labor resulting in poor sizing A dragged out return policyI ve been wearing hats for almost 50 years and occasionally I like to switch things up and try a new style This time it was a fedora I order my usual size a 2X and eagerly await the package It gets here quickly and just as quickly I m disappointed because the size is way off as in floating on my head to the point where even the sizing foam wouldn t have mattered Oh well I ll exchange it for an XL since they seem to run to the big side I go through the exchange process and to shorten this novel up a bit the XL fits like I d pulled a Howie Mandel and put a surgical glove over my head Not happy In all my years I ve never seen such a drastic difference between two sizes Now the fun begins Turns out AHM gives me two options at this point Return the hat and get charged 9 81 for shipping handling OR I can get 25 credit on top of what I ve already spent towards the purchase of another hat So because their inability to make a properly sized hat I either have to take the hit for shipping or I can go through the hassle of returning another hat and risk dealing with the same sizing issue I took the hit and returned it It seems to me that if they can generously offer an extra 25 credit they could also just as generously offer to take back the hat on their dime with maybe even a form letter apology for not measuring up to their hype On top of all of this the wait to get a refund is ridiculous Please allow for up to 5 business days for our team to review and process your return before your resolution is issued Five days to look at a hat that was put on my head once and packed right back up with all tags intact Then it s wait even longer with the usual lag for the banks to process the transaction I started looking at online reviews which I admit I should have done before buying As it turns out their being handmade doesn t necessarily mean made in Canada If I d gotten a hat with a Made in China label as a reviewer here had I d have been livid Now the sizing issue makes sense to me as more and more companies like you Tilley are outsourcing their labor to Asia - with the same horrible results Bottom line Obviously a lot of people are happy with their products but I happen to think there s something shady in how they do business and wouldn t recommend them to anyone