Americansoda Reviews

Awful delivery bad customer service missed products

I was excited when I found this website my boyfriend loves american food and buying from the shops in the UK made it very expensive and they didn t have a variety This website allowed me to buy everything I needed for his birthday in one place for a reasonable price I spent 2 HOURS picking out all the things to buy him added them to the cart and paid 8 for next day delivery The next day I got an email saying delivery attempted I immediately rang them to see what had happened they said that despite me leaving a message that said leave in porch if no one is home they had not delivered my items Needless to say I was not happy and they assured me that my delivery would come the next day when my delivery still hadn t turned up I rang them again to see what had happened They promised to call me back that evening to tell me 3 hours later I still hadn t had a call so rang them only to find that the offices had closed for the day The next day I got an email to say that my delivery would be with me tomorrow which is 4 DAYS LATE As a result my boyfriend didn t get his birthday present on time and I was 8 poorer with nothing to show for it All I was told was that I would get the money for delivery refunded and no discount on the products that I ordered despite them missing things out of my order I AM NOT HAPPY I will as a result never EVER be using this company again and will warn other people of it I am disgusted

Quick to take your money but failed to deliver

This month I purchased on American sod company it was very disappointing they took my money but didn t give me my order for over 3 weeks nearly consequently missing the occasion it was needed for very disappointed and won t be using this company again as when I tried to contact them with a message it always failed to send wether it was on phone mac laptop etc so the contact us box must clearly be for show

Abysmal company

This company literally threw 67 02 worth of sweets into a used box without so much as a piece of tissue paper or bubble wrap Some items were out of date others were squashed or broken up some had the filling oozing out or burst packaging They promised to send replacements on next day delivery I sent them photos but the replacements were not sent so I had stayed home all day for nothing They then refused to refund or replace all of the damaged items saying that they were still edible They were supposed to be part of a Christmas Hamper so it was a complete waste of money This company is a disgrace and should be closed down It is sad when a company is badly run and must resort to cheating customers to make money Shame on you American Soda

smells like flap

This company honestly smells like such flappy flap its unbearable i could even smell the flap when i opened the box

The worst service

4 99 for delivery Is a joke when your paying 13 for 6 drinks but then find it to not turn up on time and to call up to find out it s not even been shipped yet total joke the lady on customer services wasn t very helpful I felt like I was a detective trying to get information out of her 0 10 Don t order from this company I ve seen snails move faster

terrible just terrible

they tried sending my package twice the first time they lost it and had to track it down then when they finally found it and got it sent they had issues with the outbound customs forms after the package was returned to them 10 days later they tried sending again same issue total about 20 days and no package recieved what a waste of time in all fairness their courier service may be partially to blame for all the issues but thats no excuse for not using ups dhl etc or even just the regular airmail service iwe ordered items many many times from the uk and us china etc but this stood out as the most messy order iwe experienced to date i am posting this so other people dont have to experience what i did

Out of date food and bad service Avoid

I bought 3 tubs of marshmellow cream and some other bits from this company My order arrived after a few days but I noticed the marshmellow cream was three months out of date I rang them and was asked to take a photo and email it to them I did Next day I got asked for a reference number something I gave them over the phone They said they would mail me a replacement The next day they email me saying they were out of stock Why say your going to replace it if you don t have it I suspect this company is being ran at home by incompetent people I wanted the cream for a birthday party Now all I have is three tubs of out of date cream Never use these

Problems with the website

I ve been trying to order something off of the website but it keeps emptying my basket and now whenever I try to add something to the basket it still says 0 items in my basket I ve been trying for like a week now and the website is not co-operating

Useless

Waited 2 weeks for my order they ignored emails phoned them to be told it was lost in the mail and they didn t have the items to resend my order Don t bother not worth the hassle