Americantourister Reviews

Expensive Suitcases but with Poor Quality Poor Costumer Support

I bought 3 suitcases with AT for the first time and had issues with 2 of them The Airconic Spinner 4 wheels 55cm is indeed very light but looks a bit fragile and prone to be damaged when travelling overseas I noticed that the retractable handle was faulty on my first time using the suitcase when travelling abroad I contacted AT and they refused to exchange my suitcase although it is brand new and it is supposed to have a 3 years global warranty They want me to take it to a service centre in the country where I am at and have it repaired but the repair can take up to 1 month How am I supposed to travel without the suitcase With the Sunside Spinner 4 wheels 77cm the zipper became undone right on the first usage while at the airport These suitcases are not cheap they are the most expensive suitcases that I have ever bought and the ones that actually gave me problems I would have expected better quality and better costumer support from AT

Read the reviews before buying

Read the reviews before buying I bought the Air Move Spinner and now I m stuck with a faulty suitcase I cannot use and I ve wasted quite a bit of money I travel for work so I invested in what I thought was a good suitcase Unfortunately the zipper on the one I bought was faulty as it kept opening up from below after being locked and even before I reached the airport After 2 flights where the zipper opened on the way to the airport and a third flight where the zipper opened at baggage collection I accepted I needed to buy a new suitcase while this one got fixed To my surprise even though I am within the warranty period American Tourister refused to fix the zipper claiming it s 3rd party damage No matter how many times I explained that the issue was there before my first trip and when the suitcase was half empty they are sticking to their claim and think offering a discount to purchase a new suitcase is a solution As if I would risk buying another American Tourister suitcase I recommend choosing any other brand that will take responsibility for a faulty product

Email sent to american tourister with

Email sent to american tourister with no response for over a month Hi my suitcase is less then 1 year old and the zip is broken and I m unable to lock my suitcase now I m really disappointed in the quality especially when this cost over 150 I ve seen on your repair section local shops that fix the items but mine is over a 2 hour drive away I also don t believe this should happen to a suitcase that has been used a couple of times and isn t even a year old I have attached images for reference As you can see from the photos attached I m unable to access the zip that is broken Resent the same email and still no response although I have recieved an automated email to confirm they have received my email Quality isn t good for the price Suitcase now unusable and no way to use the warranty

Fabric coming apart after second trip

I bought the Crosstrack 2 Wheel Cabin Suitcase and after just a couple of trips the seams on the front started coming apart The suitcase always traveled in the overhead compartment so this came as a big surprise Of course the warranty process is so long and convoluted that you re better off trying to fix it yourself as I did When other travellers will notice the ugly patch on it next to the brand name though will think twice about buying from them

Awful awful service so difficult to deal with

I will never buy from either Samsonite or American Tourister again My wheel broke on a 2 year old case so I went on what I can only describe as the most painful antiquated customer experience to attempt to get a replacement Due to the hoops you have to jump through to actually get them to order the part SKU codes photos part numbers etc I ordered a contingency from a third party at my own cost with absolutely no hope of a refund despite the original query now being weeks old and no sight of my replacement wheel until w c 11th Nov at which point my holiday will have been and gone For the cost of the product and the brand they promote the service is woeful

Never again American Tourister

I now understand why the scores across all their various international websites are so low At not inconsiderable expense I bought their lightweight suitcase On its very first flight it was dented in three places Contacted customer service - initially got a brush off Replied stating their lightweight suitcase doesn t meet its intended function and told I could send it to be inspected at my cost and pay for the return shipping of a suitcase or take it to the depot myself over a hundred miles away but remain liable for the return shipping costs

DO NOT BUY FROM THIS BRAND

I purchased an expandable suitcase from American Tourister 3 weeks ago for a trip and it broke on the first use To be clear it was used in the expanded configuration just for the return leg of the journey so it didn t even survive one trip I was hoping investing in a decent brand would mean I would get lots of use out of this I am so disappointed with the quality a Primark suitcase would have faired better The customer service experience is unfortunately as bad quality as the products I contacted them asking to return for a refund but they have refused on the grounds that it was used Unfortunately I don t have any qualifications in luggage quality testing looking in to the future so it took for me to actually use the case to realise it wasn t fit for purpose or worth the money I spent on it DO NOT BUY FROM THIS BRAND

I love the range of luggage colours

I love the range of luggage colours available I have a large hold case which had been used on a lot of trips long and short haul p and is still in great condition I also have 2 carry on cases Would highly recommend this brand

Brought 2 x large suitcases for family

Brought 2 x large suitcases for family holidays There is a wide selection to choose from - lots of styles and colours Great case very sturdy lots of space easy to manoeuvre and nice and light Very happy with my purchases