Based on authentic user experiences
Johnny C
6727 reviews
N/A
5 months ago
If you must use America s Tire send a man to the location
On 09 26 2022 my Wife and Mother in law visited America s Tire Santa Rosa CA location The purpose of her visit was to get one of her tires fixed or replaced Two days prior to her arrival I phoned America s Tire and explained our problem to them The man I spoke to said the back left tire should not need to be filled every week and that there was obviously something wrong with it if it drops below 10 PSI after a weeks time My wife was turned away after a 4 hour wait This happened because it was my wife who made the 100 mile trip If I would have taken the car in I would have received the same great service I had received when I first purchased the tires But because my wife a woman and her Mother also a woman brought the car in they were turned away after waiting 4 hours for help They were also talked down to by the floor manager They were made to feel stupid and inferior They were asked technical questions that they had no idea how to answer and when they couldn t answer they were turned away Maybe if they would have called me a man I could have answered the questions and they would have helped my wife But we live in the mountains and get very poor phone service The manager Chris and another employee Jessie must have made the firm decision not to help my wife before they even heard the facts because once the facts were given to them all they could do was belittle my wife and turn her away I don t do a lot of online reviews Only when I ve had exceptionally great service or really terrible service I received great service at America s Tire in Walnut Creek CA My wife had a terrible experience at the America s Tire in Santa Rosa CA I hope when the corporate office sees this review they take a look at the video camera footage from 09 26 2022 to verify all of this I m sure Chris and Jessie will have their own story about how they provided the same service to my wife as they would a man But they are lying And every employee and customer in the room knows it I encourage other women who have had similar experiences at America s Tire to speak up and tell their stories My wife is driving home on a bad tire tonight 14 Miles of the trip will be on a dirt road with a steep cliff on her passenger side I m worried sick and all I can do is hope that she takes it very slow I need her to get home safe The sexist behavior has to stop There are both Men and Women who don t understand mechanic speak When I don t understand something it often gets explained to me When a woman doesn t understand something she get s taken advantage of I wish it weren t true but this is not the last time this will happen to my wife or mother in law You all know what I m talking about Until people at America s Tire can figure these things out I implore you to look elsewhere for your tire service If you must use America s Tire send a man to the location
CHERYL CHARLES
6727 reviews
N/A
5 months ago
Tire Screw Up by America s Tire - Big Time
I ordered full set of tires for my vehicle with the Northridge CA location 3 weeks ago and was told they would come in within a week and they will call me and set up appt for installation I never got a call A week later I got an email saying the tires were in I called and made an appt for installation and asked why I did not get a call as promised I was told they re having computer issues When I arrived for my installation appt and they checked my current tires on my vehicle I was told that the tires that were ordered were not the size currently on my vehicle When I asked why was that I was told they don t know They have my customer vehicle on record that shows I ve always bought the size I ordered 18 For some reason they ordered 20 No one ever called me to ask a question if they were confused Not even the manager Chris had an answer as to why they screwed up They offered to re-order more tires that would take another week to arrive Just how can you trust a tire company to order the size you request instead of something different You can t since they cannot tell me why they screwed up originally I took my money elsewhere
Mustafa selim
6727 reviews
N/A
5 months ago
Unreliable Service and Removal of My
Unreliable Service and Removal of My Good TireOn October 21 2024 I visited America s Tire to replace my two front tires My front right tire had a nail and my front left tire had a patch My rear tires were in excellent condition and factory-installed my car has only 9 000 miles on it I left my car and returned two hours later as instructed A week later I noticed a low tire pressure warning for my rear left tire Upon inspection I realized that this tire was the same patched tire that had previously been on the front left Additionally my original rear left tire which was in excellent condition had been replaced without my knowledge When I brought this issue to the store the manager denied any mistake I requested that the rear tires be replaced with matching ones considering my car is AWD and mismatched tires can cause mechanical issues Unfortunately I was told I would have to pay additional fees to resolve this I trusted America s Tire to provide professional service but this experience has been frustrating If my issue is not resolved I will consider filing a complaint with the BBB taking the matter to consumer protection agencies and working with a lawyer to address this situation I hope this feedback helps others make informed decisions Invoice 1438788My vehicle 2024 Toyota RAV4 HybridService America s Tire 1155 El Camino Real Millbrae CA 94030Mustafa Selim
Stacy B
6727 reviews
N/A
5 months ago
Keep doing what you re doing
I ve always had a great experience every time I ve been here Fast courteous service
Laura Liberatore
6727 reviews
N/A
5 months ago
Great price and fast service
I recently replaced all four tires on my Ford Escape I initially went to Costco and they quoted me 1130 and told me to wait for 2 weeks I went to America s Tire in Redwood City They gave me the same tires for 1070 and installed them in 45 minutes
CW Henderson
6727 reviews
N/A
5 months ago
No equal in customer service
I am pretty critical of places generally but America s Tire has consistently given us amazing customer service Today I had to cancel an order they had already received the tires They cancelled it quickly with a smile We have always used them because free rotations decent pricing fast no pressure sales These things also make for a cheery low stress work crew at the shops I have nothing bad to say and that is rare We always get our tires from America s Tire but I strayed and took a friends suggestion to do local Goodyear They gave me bad alignment the nitrogen scam crazy expensive with all of the addons and my car was filthy inside and out when returned The tires are decent Regarding my winter tire cancellation it was only because we have had a short not lucrative snow season The season looks to be ending early decided to get them in the fall instead
Sukhdev Singh
6727 reviews
N/A
5 months ago
Fixed 3 flat tires for free
Fixed 3 flat tires for free Quick and convenient service