Based on authentic user experiences
Tyler Tramontana
6737 reviews
N/A
8 months ago
manufacturer does not stand behind stated support
09 25 2023 WOW reply is even MORE of a indictment of the THE SCAMER who sold it is not the person reasonable for the WARRENTY the manufacture is I do not have any interest in your selling model making the person WHO has no Parts to send me here is a good example of excellent cust serviceI have a Aqueon fish tank with a led hood the leds in the hood started blinking and it was no longer usable i contacted the manufacture and they replaced the hood for no charge not even any shipping no questions asked you should aspire to this level of serviceThe talk to the SALES Rep is norting more than a SCAM to shift responiceibly for YOU the manufacture to the seller to DELAY DELAY DELAYI have no hope of you honuoering you ON THE WEB SITE warrenty for lifeHello fellow AmazoniansOkay two-part review so I purchased this newer model canister filter to replace one that I already had which was a model EPC-850-UV because it had stopped functioning and since I did not want my fish tank be without filtering I purchased this model EPC-1000-UV because it was a three tray set of the original two trayThe new filter was very easy to set up and is running just fine and I actually used the original intake and outtake from the first unit since they fit perfectlyOkay the Fish happy I am ready to see about replacing the parts that are damaged in the original filter so they may use it on a different tank when I tried to contact the manufacturer directly to purchase parts because I knew it was no longer in warranty this is the email I got from the manufacturer if you consider long-term support for something that is going to be a product you re going to use for many years you may want to consider this reply I got from them in your decision to purchase their product there are many many filters in this price range on Amazon maybe one of the other manufacturers will stand behind their producton there web site it has this lifetime customer supportthat means i should be able to buy replacement partsDear Friend I m sorry to tell you that since you purchase the filter from other store we can not sell it to you even though we have seemingly the same accessories We cannot guarantee that your filter will work properly with our accessories Thanks for understanding Best Regards Sally
Mike C
6737 reviews
N/A
8 months ago
I had no idea when I would receive my
I had no idea when I would receive my order After a week I contacted the company via email and was told that orders are delivered on Saturdays I still have not reviewed my order No tracking no updates I will NOT be using this company again
Anne MacGlaflin
6737 reviews
N/A
8 months ago
DISAPPOINTING TO SAY THE LEAST
AT FIRST I WASS O HAPPY WITH MY PURCHASE THAT I BOUGHT A SECOND ONE I THOUGHT IT WAS THE PERFECT FILTER AND NOT EVEN A MONTH LATER BOTH FILTERS WERE MAKING THIS ANNOYING NOISE OF TRAPPED AIR THAT WOULD NOT GO AWAY I CLEANED THEM INCLUDING THE PROPELLER AND NOTHING WOULD WORK NOW THEY ARE BACK IN THE BOX THEY CAME IN CAUSE I CAN T RETURN THEM AND THE REPLACEMENT PADS FOR THE 660GPH ARE NON EXISTING DISAPPOINTING TO SAY THE LEAST SO NOW I PURCHASED TWO SICCE WHALES
Michelle Nelson
6737 reviews
N/A
8 months ago
Extremely poor customer support - Never received
I never received my order I reached out to the company after an email arrived showing that my order had been left by my garage - it had not I explained the situation to them and they sent me a link showing that the order was delivered and that I should look at my garage I again explained that I was home the entire day that it was delivered I reviewed my entire home perimeter mailbox front back door and spoke to my neighbors No package Since that email I ve been ghosted - no responses Very disappointed I ve ordered their product 4 cat window seats through Amazon and have never had an issue I thought I would support a small business and order replacement cushion directly from them Never again They took my money and gave me nothing in return Incredibly disappointed Would highly recommend that if you order their product do not order directly from them as they cannot support delivery of their product
E Hein
6737 reviews
N/A
8 months ago
I m still waiting for items to ship
I m still waiting for items to ship Send me the shit
Tina P
6737 reviews
N/A
8 months ago
Excellent customer service
This is my second review Purchased window perched for my cat a few months ago First my cat was not comfortable with it due to the stretching of the fabric He would go there and stay for a short time and jump off Now he loves it He sleeps there all the time So far the suction cups are steady and stay strong I m happy with the purchase
Robert Hewlett
6737 reviews
N/A
8 months ago
Great experience
Excellent customer service Had an issue with ordering they did everything in their power to help make the situation right
Bob Rottman
6737 reviews
N/A
8 months ago
Excellent
A gentle lady named Sally was great she made me feel comfortable and she is very pleasant to work with I felt like I gained a friend way across the sea You guys are lucky to have her I ended up getting what I was looking for and much more Thank you so much
Anna
6737 reviews
N/A
8 months ago
Love the cat perch but needed a
Excellent item
LONG LE
6737 reviews
N/A
8 months ago
Prompt response to resolve issue
Love the cat perch but needed a replacement sling seat went crazy trying to find it- very happy that I did