Ampsmart Reviews

They are friendly efficient and helpful

Helped send me a voucher Helpful and easy

My experience was great due to Jacky

I had a few questions and needed someone at AMP Smart to look into it Alex was very helpful and friendly while taking the time to offer very helpful suggestions to make things easier for me in the future This type of customer service is a rarity these days but I m glad that AMP Smart is one of those businesses

Rep very knowledgeable and patient

My experience was great due to Jacky She is a very friendly competent and well spoken representative

This company is very dishonest

This company is very dishonest What they are doing and have been doing is highly immoral Unfortunately it is legal They tell you that their equipment needs to be updated and then automatically renew your contract for 5 years with an extension of another 5 years And of course it s all buried in the middle of the contract in small print and they don t tell you that when you sign the work order for completion of upgrade that you re actually signing up for an extra 10 years RIDICULOUSLY DISHONEST And then they randomly increase the monthly payment unannounced We have paid enough to purchase an entire home security system for every single person on our street Buy a DYI system You ll be WAY BETTER OFF And it ll be be at least 90 cheaper I Am disgusted with the immoral dishonesty and hubris of these people Read your contracts carefully What the BIG PRINT giveth the small print taketh away

Very difficult to cancel

Very difficult to cancel and call center gives a different answer every time Maybe they aren t an out and out fraud operation but I m pretty sure they re only in business because they make it so difficult to cancel

Desceptive contracts will lock you in

Desceptive contracts will lock you in long term and auto-renew with no action on your part Poor quality parts and service will result in difficult situations using this service Do not recommend

I would leave a zero rating if I could

I would leave a zero rating if I could High pressure sales salesperson uses words to make you think you are getting a good deal when it s obviously overpriced for the service When the subscription is over after 5 years they auto renew it without giving a heads up about continuing charges Horrible service cameras always going out having to restart it by that time what you were hoping to see is gone Total scam

No stars is a more accurate rating

No stars is a more accurate rating Very deceptive salesman and contracts 5 year price lock isn t actually guaranteed and can increase due to a whole list of things in the company s control Control panel makes a terrible high pitched screeching sound that can cause hearing damage However you can get out of your 5 year price guaranteed but not really contract by pay over 1800 The solution to the sound the control panel makes is to turn the volume down So if there is a break-in what s the point of even having a security system Agents are well trained to talk you in circles Choose another company for your needs