Andarwallets Reviews

This is a disgraceful company

This is a disgraceful company They are not signatories to the Better Business Bureau for a reason and should be avoided They sent two faulty ipad covers and then refused to provide a non faulty one or a full refund They do not take ownership for their mistakes and their customer service people need to get another job where they are strictly backroom

Poor Design no integrity

I owned the Capsule for AirPods first gen for many years without an issue I purchased the Pro 2 which does not have an option with a clip and my cap keeps falling off since they are two separate pieces The leather is beautiful but the design is terrible It seems like an afterthought since they used double-sided sticky tape on the inside of the cap to hold the lid of the case Unfortunately it does not hold well I had cleaned the case prior to applying the tape adhesive but it didn t help They sent me a replacement but I encountered the same issue I love Andar products but this is making me second guess their quality I am hesitant to order from them again To make matters worse they deleted my previous review from their website I am so disappointed

Don t buy here

Don t buy here return labels via their return label generator that they themself link to made me pay 70 usd via a company called redo and never paid me back ignoring my emails Andar claims they don t offer international labels but I was able to generate one and it charged my creditcard immediately

POOR Customer Service

POOR Customer Service I have purchased many items from them and the ONE time I have an issue they refuse to help me They send me a link telling me I can buy the piece that was missing from my package All because I didn t notify them 48 hours after I received the package I ve given them lots of business but no more And when asked about them I tell people don t waste your money

Great products awful business practices

I have A backpack iPad case Mackbook air case and now iPhone case from Andar all excellent quality no complaints on the manufacturing front Their business are atrocious however especially if you live anywhere but the USA On my 72 iPhone 16 Pro case I was obligated to pay for the following add-ons 6 for free unlimited returns and refunds IN THE US could not be removed 20 for shipping and was charged an extra 30 for duties and taxes due upon delivery All in my 72 phone case costed me nearly 140 I will be keeping it because of the headache of getting duties back If you live in the USA they make great quality products but I CANNOT recommend them based on these business practices Design team killing it with the products Management and accounting Some nasty practices going on there

Purchased a MacBook Pro 14-inch cover

Purchased a MacBook Pro 14-inch cover from Andar in December 2023 expecting a quality product Unfortunately after only nine months of light use the cover began to fall apart with fraying and chipping along all edges completely unacceptable for an item marketed as long-lasting Andar initially acknowledged the defect and agreed to replace it under warranty However after two weeks of waiting they abruptly changed their stance and refused to send a replacement instead offering store credit This backtracking was both unprofessional and disappointing especially given their initial response This experience has left me not only with a defective product but also a lack of trust in Andar s customer service and commitment to their warranty promises If you re considering purchasing from Andar be aware that if something goes wrong they may not honour their commitments I strongly suggest looking elsewhere for reliable customer service and product quality

Stay away

Website shows positive reviews however I couldn t find a way to leave a review I think trustpilot reviews represents the company best Cheap products that do not last I had a 60 00 phone case for a few weeks that looked like a 3 year old case Customer service is also poor with delayed responses I would stay away

If I could rate lower I would

If I could rate lower I would Ordered the Tatum bag from ANDAR and within a few uses it looks horrible Despite sending pictures they claim it was from rough use I assure you I know how to use a leather purse and it was not It is from poor quality not rough use They do not stand behind their products and have even worse customer service than quality if that is possible They have high positive reviews because they don t allow any negative feedback anywhere - social media or their website They respond to that quickly removing within minutes All I can say is DO NOT PURCHASE FROM ANDAR