Andersenwindows Reviews

Andersen Windows Doors

Andersen Windows DoorsMy wife and I purchased Andersen E Series windows and last month had them installed throughout our house Our E Series windows are double hung aluminum exterior stained wood interior I wish I could say the windows quality is what we had hoped for Issues with the windows include split and checked wood outside daylight showing through sash joints raised and porous wood grain to the point it is very rough to the touch and difficult to clean inadequate filling of nail and staple joints and a stain color that is nowhere close to the sample provided The only thing more disappointing than the quality of the windows is Andersen Corporation s Senior Field Service Manager s response when he came on Aug 6 2024 and inspected the windows The Service Manager acknowledged the rough finish on the windows and the raised grain The service manager s suggested fix was replacing the sashes only with unfinished sashes to be stained the correct color but leaving the rough finished wrong color frames which won t match the new sashes The Service Manager apologized that the solution he is offering is incomplete The last communication I received from the Service Manager was on Aug 7 2024 We went to show rooms and talked to previous customers before ordering these windows I understand sometimes things go wrong At those times it is very important to know how these problems are addressed and rectified Please forward to your friends If you a family member or a friend is in the process of looking at Andersen windows message me and I will set up a time for you to take a look at the windows they have sold us They are not the show room pretty samples they parade out to their customers Our windows are what Andersen s quality control allows to be sent out to its customers Come to our house inspect for yourself before committing Our window package installed was 48 000 I expected more from Andersen than an incomplete solution windows

200 series exterior sills separating

Has anyone had problems with exterior sill separating on 200 series andersen windows Sent service rep out but cannot fix correctly Manufactured 2020 started noticing 2022 to present Every sill is at different stages of separating

Persistent junk mailers

Andersen Window replacement are persistent spammers They are such a pain it makes you wonder if buying their products will be the same pain

Windows failed after four years - buy some other brand

In July 2018 I purchased a brand new Energy Star rated house with a HERS rating of 48 from an expert builder featuring Andersen windows Anderson marketing literature claims a life of 20 to 40 years for their windows Four years later three large windows on the sunny side have failed are leaking and damaging our home A field rep came to look over the situation He concluded this was not an installation issue but a product failure The plastic frames were cracking and water was leaking in and damaging the structure and interior walls AWC appears to be willing to replace the windows while ignoring the reality that removal and re-installation will cost double the value of the windows themselves Apart from the cost - am I going to have to replace the replacement windows again four years from now Anderson sells expensive windows but their quality doesn t justify the price the customer service sucks and their warranty is useless

Poor QualityAndersen Storm Door

I have an Andersen company was previously called EMCO storm door It did not last even one summer and began to corrode and drip rust from the inside screws bolts and hinges Model 23820 10 series Stay away from this door While the company has agreed to replace the door they do not pay for reinstallation And based on every review of this door I have read I fully expect the new one to fail as well Such a poor quality door from Andersen Do better and either take it off the market or fix it and replace the ones that people like me are now stuck with

Nonexistent customer service

Nonexistent customer service I have been getting unwanted sales scam emails from Andersen every day for weeks No way to unsubscribe I have told them adam may at andersencorp com about this and asked them to stop it I have had no reply and the emails are still flooding in Buyer beware is my advice

Door arrived damaged

Door arrived damaged Tried calling he support number but no one spoke clear english tried to explain that the door was damage and needed a new one sent The repstated that they could not hear me and to repeat my name and number I obliged and again the rep stated they could not hear me yet everything I said outside of the claim was CLEARLY heard and replied to It appears that Anderson has outsourced its SUPPORT to avoid claims and or support Now I have to pay a legal fee to get a new door or my money back What a buch of BS Will go back to Larson as I had no issues with them If you have not purchased yet GO BUY LARSON and avoid Anderson at all costs Of course unless you want hours of being on the phone to only be ignored and out of your money Details can be provided to substantiate this review upon request C A Rawlings Home Depot Order and Anderson Serial 0028165517Model 90687-H06-G01PN 902569

Dishonest advertisements should be a warning

I came on TrustPilot to look at Andersen Corporation s rating after getting unsolicited mail from them that was deceptively designed to look like a notice of something needing to be addressed quickly I m not too surprised that a company that uses trickery as a model to try and obtain business is poorly rated and has complaints about dishonest business practices and shoddy work also

I have a new home that has Anderson 400 series windows

I have a new home that has Anderson Series 400 windows The finish is black Within 6 months the sills started to blister and discolor due to sun exposure A representative came and inspected the damage He claimed that it was due to the installation of the masonry and another representative said it was due to chemical wash The brick was not cleaned with any chemicals I was in the construction industry for 40 years and served as a vice president of a commercial and industrial contractor It is far too commonplace for a company to blame installation prior to making a logical analysis The seal obviously wasn t manufactured to endure the heat generated by the sun Producing a durable product which can provide years of service is the manufactures responsibility Not the end consumer They refuse to take that responsibility and even worse they won t communicate I have experienced horrendous customer service from Anderson Probably the worst I ve seen in my 40 plus years in the industry That is saying a lot

Damaged storm door windows

AW keeps sending me storm door windows that are either damaged in the factory or literally battered around by UPS in which I refuse delivery at arrival due to package damage being taped up Either way after 2 deliveries of damaged doors I now await a 3rd attempt with heavy duty packaging damaged windows through UPS I am stuck with the very first door they sent as even though their website claims you can return things they refuse to provide me with a call tag to return the defective item which was damaged prior to boxing Had I accepted the bent box with tape that just arrived I would be saddled with that disposal fee as well Therefore I simply refused delivery on appearance alone The disposal cost on the first delivery will be mine apparently No one from the USA answering the phones Have talked to 4 Asians with American names in the last week and one of them flat out hung up on me Terrible customer service