Andstr Reviews

Do NOT Rent from Andes STR

Rented a VBO apartment that was managed by Andes STR The unit would have been fine if it was not dirty and gross An area rug that belonged in a dumpster stained sofa dirty kitchen surfaces dirty kitchen cloths stained bed linens stained towels low quality furniture Oddly the bathrooms were clean but unless you want to hang out in a bathroom your entire stay don t choose to rent from them They didn t consider the conditions to be a problem and would not refund us for the nights we didn t stay We were refunded the small cleaning fee

DONT recommend

My Ft Lauderdale stay was tainted with a filthy room was not cleaned before getting there and when I reached out to customer service to resolve this issue they were less than helpful I would not recommend staying here

You are at your own if you rent from them Shameless property magagement

I traveled to Chile from Europe on a very tight schedule with barely any time to meet people or complete my important plans I arrived at 5 pm expecting to quickly drop off my luggage shower and head out To my shock the apartment hadn t been cleaned after the last guests dirty sheets wet towels and trash everywhere I contacted the host who assured me they would send someone to clean immediately After an hour with no follow-up I reached out to Booking who told me they couldn t cancel because the host was offering a solution and not denying the service The host had claimed a cleaner was on the way but by 8 pm no one had arrived When I called again they admitted they were still looking for someone saying it would take longer due to the off-hours request With no resolution and no way to cancel without having to pay from my pocket for a new rental which was out of my budget I had no choice but to wait there I couldn t leave my belongings or start my plans so I embarrassingly had to host a guest in the dirty apartment surrounded by uncleaned sheets and rubbish hoping for the problem to be solved Finally at 8 30 pm a single cleaner arrived and took two hours to finish 10 30 pm Since it was an emergency call they arrived without towels so we couldn t shower after such a long trip That night the host promised towels between 8-9 am the next morning but they didn t arrive until the afternoon forcing us to wait around once more The TV was not working the announced pool was closed due to the off-season which was not advertised The host offered a mere 30 refund for one night which felt insulting given the time they cost me and I rejected it but they ignored my demands and still processed it with Booking My limited time to see friends and family was lost to hours of waiting misleading updates and a lack of accountability It was a frustrating disrespectful experience that disrupted my entire stay

Treats my property as I would

Excellent communication and professionalism Keeps my property as clean and well kept as I would Highly recommend to anyone considering Airbnb

Highly recommend

Really happy with my experience with Andes STR and gladly recommend Communication is always without delay I am kept informed of any changes and always ready to address any issue

Amazing experience with Andes STR

Amazing experience with Andes STR Completely hands off experience and they really do treat your property like it is their own Wouldn t recommend any other property manager

Great company

Great company Very serious and professional they certainly deliver results I invest in real estate out of state so it is very important to have trusted partners with boots on the ground that will take care of anything that happens Very happy with service thus far

Great property in the Orlando area

Great property in the Orlando area Unlike some of the other reviews this place was clean well maintained and had no issues with the property or amenities at all The team at Andes STR helped with all questions prior to arrival and the property was perfect for large family and friends Clean rooms pool and tremendous location Great experience with quick responses from the team