Anemoiair Reviews

Excellent communication all the way

Excellent communication all the way through with Matt Very knowledgeable meticulous to detail with his workmanship

Excellent customer service

Excellent customer service great no nonsense pricing fast site visit and instillation I would definitely recommend

provided exceptional air conditioning

provided exceptional air conditioning installation with skilled technicians resulting in improved home comfort and air quality I highly recommend them for their professionalism and superior workmanship

Absolutely perfect

Absolutely perfect Probably the most affordable AirCon in London Good communication

Unprofessional and Substandard Service

The initial process of obtaining a quote and placing the order was satisfactory However the experience deteriorated significantly from the installation stage onward 1 No commissioning report or installation certificate has been issued despite repeated requests over the past two years I don t know if the installation is safe 2 The company refused to perform the annual service included in the proposal until a Letter of Action was issued They missed two appointments and when an engineer finally arrived on the third attempt they completed the service of five units in just 15 minutes without checking the outside units and 2 of the 5 indoor units and failed to provide the service report Additionally I recently reported a severe leak inside the house to Rhea and Matt but after more than two weeks there has been no action or commitment to come out to fix Proposal says within 24 hours of reporting an issueOverall my experience with this company has been extremely disappointing They have not delivered the service they quoted and I paid for their service when provided has been substandard their professional standards are lacking and crucial compliance paperwork has not been issued

Dangerous - Withholding deposit but no AC was installed

Matthew Morgan the main contact and director at the company consistently missed all the agreed timelines throughout the process The correspondence was dismissive and lacking in detail When I ultimately decided that I couldn t trust Anemoi Air Ltd as a supplier any longer and asked for my deposit to be refunded it full it was agreed by Anemoi Air Ltd Since then the communication has dried up and no refund was provided despite ongoing chasing

SCAM SCAM SCAM

SCAM SCAM SCAM I wish i had read the reviews before going for this company DEPOSIT PAID NO AC was INSTALLEDI would assume 5 stars reviews are fake Mathew blocked me after taking the money and Rhea stop responding after a week Initially she said my accountant is away when he is back he ll transfer the money back to my account It s been more than a month still no reply I am surprised how this company has been running in UK for so long PLEASE AVOID IF YOU WANT TO SAVE YOUR MONEY Replying to comment - it has not been resolved i have not received any comms from you regarding my refund Matt i am still waiting for my refund

Cowboys

Cowboys Poor installation and impossible customer service Extremely unreliable They sent a teenager who made mistakes everywhere Damaged floor tiles underfloor heating didn t install condensation pumps properly had wiring issues and extremely difficult to deal with They ignore calls and emails The owner Matthew Morgan has other companies with the same issues Simply cowboys who try to intimidate rather than resolve their short comings I ve even had their subcontractors calling me because they weren t paid by the company I had to raise a Section 75 claim to recover my money This company is a joke