


Based on authentic user experiences
Mike Rowe
6737 reviews
N/A
9 months ago
Professional approach
I have just concluded a WhatsApp conversation with Lewis Both sides of the conversation were clear and factually correct His professional attitude and active listening along with his prompt action to resolve was exemplary Thank you
Julie Ingle
6737 reviews
N/A
9 months ago
Tracking a water leak
Great help when I enquired about a water leak that wasn t visible- no idea when it had started Jack tracked it back to the exact day it started and then refunded me the cost of the water lost Very grateful thank you
Rachael K
6737 reviews
N/A
9 months ago
Great experience
Tom made the experience of setting up a new home account so simple via Whatsapp Feeling confident going forward with Anglian Water that if there are any issues they will be sorted
Ellie Dargan
6737 reviews
N/A
9 months ago
Great experience using WhatsApp
Kathryn who I spoke to on WhatsApp was super friendly and helpful with resolving my issue Really quick to respond and went the extra mile to make sure I was happy
Shaun Nichols
6737 reviews
N/A
9 months ago
Great customer service by AW
I had a billing issue and was highly satisfied with its resolution and the customer service provided by a couple of staff I corresponded with A very positive experience
Ant Barker
6737 reviews
N/A
9 months ago
I found contact with the team easily
I found contact with the team easily acheivable and efficient they were polite and dealt with the inquiry politely and quickly special thanks to Molly on their live chat team Thanks again
sarah robson
6737 reviews
N/A
9 months ago
I Was contacted about a refund
I Was contacted about a refund logged into my account and started a WhatsApp chat Within minutes I was contacted back had the refund sorted and returned straight away Great easy friendly service
Tracy Hughes
6737 reviews
N/A
9 months ago
Kathryn was brilliant she explained
Kathryn was brilliant she explained everything I needed to do and was very quick to reply well done on the WhatsApp way of communicating more companies should follow suit
Lynne Armstrong
6737 reviews
N/A
9 months ago
Using What s App was perfect
Using What s App was perfect I was able to upload documents needed and lots better to communicate through Everything I needed addressing was addressed and sorted Thank you
Molly Mason
6737 reviews
N/A
9 months ago
Such good customer service
Such good customer service Being able to WhatsApp their team is so handy and Helen was fantastic Thanks for all the help and advice