Animaute Reviews

Very good dog keeper

Very good dog keeper very bad platform first of all difficult to register when you are coming from another country which is a bit of the point to use these services But most and foremost i paid 70 totally and discovered that only 20 goes to the keeper and 50 to the platform when it should be the other way around shamefull A total lack of respect for the service delivered here will not use again and do not recommend

I would never ever use this site again

I would never ever use this site again We booked a dog sitter and paid a deposit of 168 euros The dog sitter then changed her mind without even meeting us The other dog sitters lived too far away or didn t suit us for other reasons so we asked for a refund This is the reply we got Apr s tude de votre demande et selon les l ments qui constituent votre dossier vous ne pouvez pr tendre un remboursement En effet d apr s l article 20 des CGU vous ne pouvez pr tendre un remboursementCependant titre commercial nous avons le plaisir de vous octroyer un avoir d un montant de 118 d ductible de votre prochaine r servation valable sur notre site pendant 1 an CordialementLe service remboursement Animaute After studying your request and depending on the elements that constitute your file you are not eligible for a refund Indeed according to article 20 of the T Cs you cannot claim a refundHowever on a commercial basis we are pleased to grant you a credit in the amount of 118 deductible from your next reservation valid on our site for 1 year SincerelyThe Animaute reimbursement service We just lost 168 euros

AVOID THIS WEBSITE

The gardien cancelled the reservation days ago and I am still waiting to get the refund Not using this service ever again Update Apart from a scam this is a joke If only you took the time you spend responding to bad reviews in actually SOLVING your customers issues but no you reply via e-mail saying you have 14 days legally to process my request not even to actually refund me but just to process the request All for a service I paid for but did not receive due to a cancellation out of my control Again BEWARE You might end up with the guard cancelled having to find other option for your pet and with almost 80 EUR retained for who knows how long AVOID this website New update They are SUPPOSEDLY refunding me because I have not yet received anything perhaps this is also a scam 27 of 77 EUR I paid because I was subscribed to a cancellation insurance I guess lucky me because I see from a previous comment that they ve refused to reimburse him altogether I ve never seen anything like this they are literally stealing money from people who care about their pets This is an outrage I will be pursuing legal actions

N utilisez pas cette entreprise - LISEZ TOUS LES AVIS 1 TOILE

J ai r serv un chien sitter via Animaute et pay le contact La gardienne n tait pas disponible pendant la journ e mais ne me l a pas dit J ai demand un remboursement mais je n ai rien re u Ils m ont envoy 3 emails et me disent que je dois attendre 14 jours pour des raisons juridiques C est ridicule j ai pay en quelques secondes pourquoi dois-je attendre 14 jours pour un remboursement S ils payaient simplement le remboursement ils pourraient envoyer moins d e-mails Si je ne le re ois pas je demanderai un remboursement sur ma carte de cr dit Bonjour Il s agit d un D LAI l gal appliqu chaque demande de remboursement Cordialement Ils semblent utiliser le d lai l gal de 14 ans comme d lai pendant lequel vous attendez votre argent plut t que de vous payer le plus t t possible D autres critiques disent galement que le service de remboursement est tr s impoli LEUR R PONSE CI-DESSOUS Ils ont r pondu il semble que plut t que d effectuer un remboursement rapidement ils prennent les 14 jours complets pour effectuer un remboursement ou un remboursement partiel si vous lisez les autres avis 1 toile S ils passaient moins de temps r diger des e-mails ils pourraient effectuer un remboursement en quelques minutes R ponse inappropri e In English I reserved a dog sitter through Animaute and negotiated a time with the dog sitter but after I paid Animaute a lot of money to get the contact details of the sitter the sitter told me they were not available So I requested a refund Animaute have sent me 3 emails telling me that for legal reasons I have to wait 14 days which is ridiculous Instead of sending emails they could just make a refund If they do not then I will request that my Credit Card Charge-back Animaute for the money This is the response I received 7 days after I applied for a refund This is a LEGAL deadline applied to each reimbursement request They seem to use the 14 legal period as a timescale you will expect your money rather than paying you as soon as possible Other Trustpilot reviews also say that the refund department are very rude They are not user friendly I do not recommend them THEIR RESPONSE BELOW They have replied it seems that rather than make a refund soon they take the full 14 days in which to make a refund or partial refund if you read the other 1 star Reviews If they spent less time writing emails they could make a refund within minutes Inadquate response

Animaute took 90 euros on their site as

Animaute took 90 euros on their site as a fee to take the dog couple times out ridiculous amount of money for just putting us in contact and basically one has to pay the baby sitter in cash which usually is very small I was shocked to hear that the babysitter got absolutely nothing from the 90 euros

Absolutely horrendous website

Absolutely horrendous website We contacted 1 cat-sitter who stopped responding after having accepted As there were no other fitting cat-sitters that we felt comfortable with we cancelled and went with another website They refused to reimburse 40 of already paid money We complained and they said we had to send a signed letter costing 6 to file the complaint officially in order to get reimbursed They refused once again to reimburse us They have given us a voucher of 40 on the website which we can t use as there are no fitting sitters and we absolutely never want to use this horrendous website again To make it even worse they are exceptionally rude in their messages Avoid at all cost

The guy who was supposed to keep my dog

The guy who was supposed to keep my dog blocked me the day he was supposed to keep her

So expensive

So expensive The money given to the pet sitter is nothing compare to the revenue you guys are making through this platform I will never use your services again Thank you