Answerconnect Reviews

Above and Beyond Expectations

Dyan helped me to set up AnswerConnect service this morning Her knowledge of the services available was extraordinary and did such a wonderful job walking me through everything the platform has to offer I m very excited to be working with you and Dyan I couldn t have asked for a better person to walk me through the set up process

Right-size my plan

Today Robert Tovar helped me find a plan that was right for my call volume This package saved 250 month vs what was already scheduled Robert as well as all the others I ve had contact with at answer connect have been wonderful to work with

Effective Support Team

I wanted to make edits to one of our scripts While I was unable to do so 100 manually for the specific changes I wanted the support team worked hard to make that a non-issue even going so far as to pre-empt where I wanted to move certain content

The level of understanding my needs as

The level of understanding my needs as a client The level of patience answering all questions The intake call when starting the service the rep was on the phone answering my wife questions for 3 hours I highly recommend this company

Onboarding today was painless and very

Onboarding today was painless and very easy to do All of my questions were answered I feel very confident that AnswerConnect will be answering my business phone as if they were an employee of mine

Great Customer Service to Callers

So far each time I listen to the recording of who is answering our calls for our business the agent is spot on with being friendly and customer service receptive They speak clear English and talk like employees instead of robot or answering reps Really glad I m using as of this rating

This was one of the best decisions I ve

This was one of the best decisions I ve made as a business owner Not only does it make business more enjoyable for me taking some of the pressure off but they also stay on top of customer service with quick and thorough responses to any issue I ve had no matter how significant or small

This was a very happy experience

This was a very happy experience At the end of the training I felt at ease supported and knowledgeable to perform the tasks I credit Ms Christina for all of her help and support Her tact leadership friendliness and attention to our needs was manifested The success of our business is very important to us and putting it in the hands of a stranger can be difficult However Her interest and patience made us feel especially thankful that we made the right choice in deciding to go with Answer Connect Although we are new at this she made it clear we are not alone

Dyan Morrow has made this whole process

Dyan Morrow has made this whole process so simple and seamless We are going to turn our phones over starting on Monday as I am out of town until then Thank you so much Dyan for helping me through this With all of the systems I have implemented over the last 6 months for our new practice this one was by far the easiest and most pain free thanks to you