Anthonysylvan Reviews

Do NOT hire Anthony Sylvan to build

Do NOT hire Anthony Sylvan to build your pool Take a look at all of the Better Business Bureau Complaints to get a good idea of the company culture and how impossible it is to get them to do the job right the first time on time or to stand behind their work My pool 1 Took them 2 years to build they said it would take 8 months its a rectangle 2 They used plumbers that don t do pool plumbing and they plumbed it wrong 3 They inspected and signed off on the pool when the plumbing was totally wrong and water didn t even flow back into the pool 4 The pipes underground were cracked and leaking when they signed off on the pool 5 They denied that the water leaking out from under my pool could possibly be a leak until they reluctantly came out to check it after fighting with them for almost 18 months 6 Now they have agreed that there is a leak agreed that the pool was never plumbed correctly in the first place agreed that they signed off on it anyway which is fraud They are now slow-rolling the repairs to the plumbing and my travertine deck said it would take a week but we are at over a month now The manager literally wrote me an email that said we don t have any control over our subcontractors schedules No joke No subcontractors want to work for them because they pay the lowest rates in the industry -so they only get the least experienced subs Their lifetime warranty means that it will take a lifetime before they fix your pool

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY Check reviews on BBB etc They completed a new pool installation for us in 2023 for which we paid a substantial amount well over 100k and we have had nothing but issues since We submitted the first warranty claim for the pump and it took over a week to even get a response no one ever showed up and we had to pay out of pocket To this date- no one has ever responded to us regarding this warranty claim Now the pool is filled with dust and clogging the filters and the pool servicing company has stated that the plaster was inadequately done They refuse to clean the pool until the plaster is redone It has been over a month and still no one has come out to even look at the pool When I email I rarely get a response and my calls go unanswered

Poor Project Management

Hired them to do a pool rehab since they had built the original pool The Project Manager they hired was inept and inexperienced I complained about him and they did nothing until the pool was complete and then they fired him Now I m left with a pool with problems plastered over cleaning vents skimmers not rehabbed poor tile job etc and they won t call back My suggestion is to use a smaller firm who cares about your pool

Please do yourself a favor and do not

Please do yourself a favor and do not use this company If you ever decide they are your best option please hire an attorney and an engineer to go over the contract and the installation plans Our concrete work was quoted at 7000 this was to cover the concrete around the pool and drainage Now we are well over 25 000 just in concrete because of a layout error they made The site manager has repeatedly stated that they made a mistake but we signed the contract so its our problem now

Do not trust this company

Do not trust this company I was given a contract for 73 500 and give them a deposit of 2000 After all the approvals were done I was sent a payment schedule that was 89 500 with no explanation After a conversation with the salesperson he has it was an upgraded heater and other items that I wasn t even aware of Because of the bait and switch I immediately cancelled the contract and now I can t my refund back

Don t believe the lifetime warranty

I have been unable to connect with the service team regarding a crack in pool I have tried this for over two years now Additionally our coping is separating from the pool I picked Anthony Sylvan because I thought they would stand by their product and would have quality work Turns out neither is true they never call back

AVOID Anthony Sylvan Pools Looks Good Until It Falls Apart

Our pool looked great at first but four years later it was falling apart Tiles came off the wall behind them crumbled and leaks damaged the deck Multiple engineers blamed poor materials and construction but Anthony Sylvan denied our warranty claim and blamed us They ignored us until we got a lawyer and went public Then they offered a partial repair but only if we signed an NDA and deleted our reviews They dragged things out for months instead of owning the problem If you think their brand means quality or service it doesn t Find a builder who actually stands behind their work

Don t Use Anthony Sylvan

I m extremely frustrated with everything except that the completely renovated pool looks lovely We just bought our new house at the end of the summer in 2024 and the house had a pool that had been abandoned for 15 years We had pool inspectors and knew that the bones were good but there would need to be a lot of work done to get it useable again We got quotes from a few different companies and ended up going with Anthony Sylvan because it was originally an Anthony pool the reviews were pretty good and they gave us a great discount for doing the work off-season The huge discount probably should have been a red flag There was delay after delay One of the things that upset me the most was that they had us start the full loan meaning that the job was complete and THEN told us that there was another 5 000 worth of work that needed to be done They hadn t known that was needed because they hadn t seen the opened pool before even though they d gotten all of the inspector s reports including photos And then since our loan had already started we had to pay that 5 000 directly out of pocket Oh and then when we opened the pool this year we found out that our pool could electrocute us because the way that the light was installed didn t have any kind of grounding on it Now the electricity itself isn t Anthony Sylvan s fault exactly but the project manager Benjamin even told us that that it s standard procedure to cut the grounding wire on that kind of light installation So that s another several thousand dollars of work we have to do to make the pool truly safe There were a bunch of small issues such as not having the pool jet returns have covers we still don t have those by the way despite being told many times that they would get those to us And not having any kind of railing installed I m disabled and they knew that both from being at the house multiple times and because we had originally asked about the possibility of installing a ramp instead of stairs They told us after it was all done that that kind of thing has to be done additionally but they d never mentioned it until we brought it up after they were done We spoke with Benjamin about getting a railing added after-the-fact and despite many reassurances we haven t heard anything from them about scheduling or planning for that Overall I m extremely frustrated Yes the pool looks nice but it came at lots of extra cost and stress and things still aren t done even 7 months after the project was complete I was also waiting to do a review until we d seen if these problems were handled or not in the new year but as things have remained unfinished I finally decided to write a review