Apollomusiconline Reviews

No response to emails querying an undelivered item

I love buying from independent music shops and deliberately avoided ordering an item which I could have ordered cheaper from amazon to support an independent shop When the item had not arrived after a fortnight following their email promising your order will be processed as soon as possible I rang and was assured over the phone by a very nice sounding gentleman that the item had already been sent but that they would send another one to replace the item which had not arrived but that it was currently awaiting delivery from overseas and would be sent as soon as it was available again but the promised replacement never arrived either I sent 4 emails to them querying it and did not receive a single reply It makes me really sad to write this as I always like to give sellers the benefit of the doubt but I have not had an experience like this before and I will sadly not be taking things on trust again from a seller

A great shop with really helpful staff

A great shop with really helpful staff I recently bought a Vintage VSA540 Dave Grohl edition semi hollow electric guitar from here Fantastic price this guitar punches well above its weight It plays and sounds like a more expensive guitar than it actually is I am really happy with my purchase and will use Apollo Music in the future

What fantastic service

What fantastic service - They are so helpful knowledgeable and just so good to do business with I purchased a Takamine guitar from them along with a few bits and was treated like i was spending thousands of pounds I will certainly only deal with them from now on - what a great shopping experience - thank you

Excellent service

Excellent service Ordered online and instrument was with me next working day Really well packaged And price was the best I could find Highly recommended Will look to use again when I can

Lockdown blues

I woke up wanting a new acoustic guitar to get back into learning again during lockdown My old one was tired and battered after being abused by little fingers that have come along twanging the strings and bashing it on the floor and walls over the years After a quick search on the web and coming across Apollo I exchanged a few emails back and forth with Jamie who was prompt friendly and very helpful and I was back home with a brand new guitar strumming away by lunchtime Great communication and I would have no hesitation in recommending these guys in the future I also bought a wall hanging hook to keep it away from further temptation from the little fingers I look forward to being able to pop into the shop when it s safe to do so and having a look around and a chat great local business

Speedy delivery and good service

Contacted to confirm availability of a guitar I couldn t find elsewhere Received response quickly and delivery was speedy

Absolute excellent service

Absolute excellent service I ordered a rg550 and within the same day it arrived 2hr 30mins later in brand spanking new condition it was also set up exactly how i wanted it close action everything you could imagine jampacked into an amazing set of gear I 100 recommend this company and will be looking forward to purchase from them in the future

At first To be totally honest I wasnt

At first To be totally honest I wasnt too sure after I placed my order because I came here and read the reviews for apollo music My Bad I had read of getting no replies delayed deliveries and none arrivals yes indeed I panicked I had just ordered my son a quite expensive Christmas present expensive for me and not the price of what I had bought and now I wasn t sure if I was going to get it what condition it was going to be or if I was going to get any answers to my questions My gut was telling me it was all fine I should have listened to my gut Jamie responded to my persistent emails with compassion understanding politely and completely answering every fear and doubt I had He told me when it was going to arrive which was surprisingly quite quick As soon as I got the tracking from DHL a company I m not fond of I was tracking it s every move Tuesday came and dhl hadn t updated it from being in delivery depot Next I Get an email saying they had attempted a delivery at 12pm but couldn t get it well that was a untruth as there are a lot of people around my app was saying still at delivery depot I tried frantically to get to talk to someone at dhl but you know how that goes I contacted Jamie as late as it was Jamie still replied Jamie contacted dhl the next day and dhl delivered my sons present earlier than the alloted time slot given Was dhl lying about their attempted deliver probably Would I buy from Apollo music again Hell yeah Thankyou Apollo music for helping me give my son His best present ever Melanie and very happy Son

Satisfied customer

I used to come this store back when I llived locally and always found them to be helpful and offer great advice on purchases Recently made an order and had a misunderstanding they addressed it briefly in an understanding manner and sorted me out For that I am truly grateful As a local business ran by musicians they will do more to support a customer than certain large chain stores and that is all you can ask for For that reason I ll continue to make purchases and support their brand