Appliance-care Reviews

Awful

Appliance Care UK was assigned to fix our dishwasher by the manufacturer Here is the timeline of events - An engineer was booked for us for 16 Nov I took time off work to ensure I was there Nobody showed up Nobody called We were informed a couple of days later that the engineer had come into contact with someone with coronavirus - The appointment was rearranged for the 24th we were told that the engineer would come between 1 and 4pm I ensured that I was at work in the evening so as to attend in the afternoon Nobody showed up Then at 645pm nearly three hours after the alloted time I received a call on my mobile whilst at work from an engineer wanting to be let in The appointment had to be rearranged again - An engineer was booked for 30 November We recieved a call saying that they had come into contact with someone with coronavirus - An engineer was booked for 5 November We recieved a call saying that they had come into contact with someone with coronavirus - An engineer was booked for 8 November We recieved a call saying that they had come into contact with someone with coronavirus There is a theme here Now to be fair I do not doubt that this happens and I did not doubt it the first time I heard it nor the second by the third I was feeling mightily unlucky - An engineer was booked for 10 November This was then rescheduled to due technical difficulties - An appointment was then booked for 17 November This was cancelled due to guess what the engineer needed to isolate Honestly by this point I do not believe it - An engineer was booked for 20 December Then gasp I got a message saying they d be able to come a whole day early On Saturday I even received a message giving me a time-slot of 3-6pm - I waited around on the day Nobody showed up I left several voicemails which were not responded to - I then phoned on Monday 21st They did not know why nobody had shown up - An engineers was booked for 28 December But then I got another message saying I might have someone come on 24th - I have just received another message saying this appointment has been cancelled The next one available is 30th December What do you think the odds are that someone might show up And hey coronovirus is obviously very difficult to deal with and that I do understand It d also be remiss of me to point out that we are all dealing with it including my own business and even with all that there is no point at which any of this would ever ever be considered an acceptable level of service

Don t use this company

Don t use this company Just before Christmas 2020 my integrated microwave stopped working I use it a lot at Christmas so I arranged with Appliance Care Uk for an engineer to visit I was told I would receive a message on the day with a time slot I didn t so I called the centre no-one picked up so I messaged them I then received a time slot However as the end of the time slot grew nearer I called to check if the engineer was still coming and was told the engineer had just called in sick Another appointment was arranged the following day and exactly the same thing happened This was the day before Christmas Eve AND then I received a call from their head office saying that they understood I wanted to cancel the appointment They charge 50 for cancelled appointments A money making scheme

Do not use this company keep looking they are terrible

This company is the worst I have ever come across We have paid them 222 and they have cancelled 6 appointments over 2 months and failed to turn up to the 7th They refuse to refund despite two months of not fixing a new hinge to a fridge door Despite me telling them its for an 80 year old lady my mother I wish I had found these reviews Do not use them

Got a dodgy call telling me i needed to

Got a dodgy call telling me i needed to renew my warranty told them I don t have one and where did they get my details they just hung up I would avoid them

Just had a scam call from them claiming

Just had a scam call from them claiming my appliance insurance was expiring on telling the caller we didn t insure with them he hung up Looks like they are using false positive reviews as well Avoid

Appliance Care UK called me last night

Appliance Care UK called me last night saying they were handling expired maintenance agreements from Domestic General On this occasion I was taken in by the fact that they were calling from a UK call centre about maintenance on my washing machine the guy dealing with me seemed to know about my previous agreement with D G and even offered me the service agreement for 8 90 which is cheaper than the 11 something I was apparently originally paying It was only after the call and my handing over my bank details that I thought this sounds fishy I checked my earlier bank statements and for my D G agreement I was only paying just over 5 00 and that the man I spoke to was great at blagging and social engineering and came across as being knowledgeable about my previous agreement In hindsight nothing he actually said showed knowledge of the agreement and it was just a cold call with my phone number and name that could have come from anywhere So armed for a fight this morning I called them back on the number provided by the woman who took my final consent and I told her I wish to exercise my rights under the 14-day cooling-off period and cancel the agreement before anything is set up The woman I spoke with this morning to do that was actually very nice about me cancelling after asking for my postcode and confirming my name and cancelled it without any argument I will of course monitor my online banking to see if any Direct Debit is set up and will immediately cancel anything that does appear I believe DDs have to be set up several days before a first collection is taken Conclusion This is a cold-calling company who will try to charge you over the odds for a service you could get from D G Personally I normally follow YouTube videos and fix my own white-goods where I can but just got drawn into this one because the washing machine is somewhat more complex than the tumble dryer However if you realise you have been stung call them quickly during their office hours 10am - 5pm week days and it seems you can easily get the agreement cancelled if you are assertive and don t faff around The phone number I called to cancel was 0208 191 1358

The worst service I have ever

The worst service I have ever experienced I purchased a Beko cooker from Currys which has not worked from day one I contacted Currys who advised I needed to contact Beko I then contacted Beko who arranged Dolphin engineers to attend my property After an extensive conversation advising I live in a town centre and have parking restrictions and the engineer Simon advising this is not a problem Simon arrived on the 28 12 22 and refused to park due to restrictions I then needed to almost beg him to stay and I paid for the parking He then came into my property and needed to call another engineer to ask how to set the time clearly not knowing the cooker he was supposed to fix He did not fix and left he did not want to be here and had no intention of fixing Absolutely disgusting customer service Admin staff member Claire refused to give me the managers name DO NOT USE

Rubbish company

Avoid them at all costs Find a local business to do the job

They are liars and scammers

They are liars and scammers who pretend you have cover with them and are trying to get information Whatever happened to TPS these calls are totally illegal and this lot should be closed down Don t touch them with the proverbial bargepole