Appliancedirect Reviews

Another large supposedly reputable

Another large supposedly reputable company that are useless Went with Appliance Direct as had a bad experience with Currys This was an even worse experience Dryer arrived broken Took weeks to replace then had a phone bill of over 58 phoning them trying to sort it out Useless

Purchased a new upright fridge freezer

Purchased a new upright fridge freezer direct replacement for existing With added extras paid for inc delivery sited in correct room package removal take old unit away for recycle When unit arrived was told needed to sign a waiver before delivery old unit will not be collected and they didn t have time to unpack and site as I did not want to sign waiver to eliminate them from any damage to unit property and any warranty if unit fails they refused to deliver and took it back Poor service would not recommend

DELIVERY DRIVERS SENT OUT IN UNSAFE VEHICLES

Dreadful company to work for Sent out with full loads in unsafe vehicles 5 45am and was asked to go out in company van with no working headlights Declined as its illegal so basically sacked Previously forced to use another van which had a leaking windscreen Products are very dodgy and not fit for purpose

Ordered thousands of pounds of goods as

Ordered thousands of pounds of goods as they promised quick deliveryShould have been yesterday nothing came despite e mails confirming they would then today same thing then tomorrow which they also cancelled Their courier said they had not even placed the order Disgusting service DO NOT USE THEM

Wish I d read the reviews first

Wish I d read the reviews first Next day washing machine ordered with installation This is the 5th or 6th one to the same kitchen same spot and never an issue before But no this one they couldn t do because of some nonsense about it being a metre away from the water pipe and not covered to do with an extension The installation guy has a little screwdriver set like I own and freely admitted he isn t a plumber Made them take it all away and cancel the order Absolutely shambolic

The fridge I bought had a seal that

The fridge I bought had a seal that almost completely degraded in less than 3 months The plastic is very thin and substandard Customer services say that if seals go it must be done out of force and not the rubber It would be impossible to close the fridge with such force as to completely degraded the rubber So far the matter has been escalated If they don t uphold their warranty I will take them to court It s clearly the rubber we don t slam our fridge and unless they can prove otherwise the warranty should be there - I wouldn t have bought a fridge without one

AVOID

AVOID Washing machine arrived rubbers inside black mouldy it s disgusting machine isn t new also when put on a wash to clean something fell off the drum Now having to pay 30 to return this company needs shutting down

Terrible experience

Terrible experience Bought back lit mirror online Looks really cheap not like on the website at all so had to return They charged collection fee but never showed up No apology no explanation Avoid Order Number 48323974

I had my oven supplied delivered and

I had my oven supplied delivered and they did not disconnect and connect my old electric appliance and connect new gas appliance In order to correct their mistake I would have had to pay 160 plus A difference was refunded but still not happy that this took place in the first place I only came to the company because my oven was refurbished