Aqua-med Reviews

Dive Card Basic - Disappointing Service

I purchased a 12 dive insurance policy through Aquamed s Dive Card Basic product and whilst I cannot comment on the actual insurance As I had no need to use it I have found the company very difficult to deal with The company is based in Germany and it s practices are apparently based on German standards and not those common in the UK When you purchase the card for 12 months you are actually entering into an ongoing policy which is renewed every year Unlike the UK the renewal is automatic and without reminder and if you want to leave you must give 2 weeks notice prior to the end of your term otherwise they will charge you in full Having had long conversations with their customer services representatives they are not at all forgiving and hide behind the you signed the contract and it s German law practices If you pay on a debit card they also keep all the card data on hand to take money from your account without requiring any further permission from you Aquamed s stance of hiding behind contract law etc would not now fill me with any kind of confidence with regards to how they would deal with any potential claim and therefore I will not be staying with them past my contractually obliged second year If you do decide to opt for their service I would advise you to read all the T C s in details and call them to question anything you are unsure of or find ambiguous I would also mark your next years calendar with the renewal date so that you don t get caught out Personally I would stay clear and use a different provider Happy Diving

It s a scam

Never again is a kind of scam with the contract If you will not resign at specific 1 day no earlier no later - you will be renewed

WARNING ALL INSTRUCTORS AQUAMED LEFT ME TO DIE IN THAILAND

WARNING ALL INSTRUCTORS HOLY SCAM AQUAMED LEFT ME IN THAILAND TO DIE I have been an instructor for years and Never had a Problem with DAN insurance AquaMed is the WORST EVER I got severely hurt in Thailand and was needing emergency surgery Aquamed found some crazy loophole way to get out of helping me even though I was paying them to insure me It is only by the grace of God and a lot of luck that I survived I would not buy this insurance if my life depended on it because it did and they found a way out instead of doing what I paid for

Practically a scam

I too have had bad experience with AquaMed s auto renewal procedure There is no notification This first you know of it is when money goes from your account or you get a demand letter requesting payment No partial cancellation is entertained and the whole year payment is expected I cannot comment on claims as I have not had to make one but if the claims department is anything like the membership department expect a difficult process

These guys are something else

These guys are something else A letter is suppose to be issued summarising the new cost for the year at least 30 days before auto renew none was ever received The contract is for a year and not forever however they seem to get you on the autorenew each year even though I don t dive anymore They keep threating with letters and courts for 149 euros good luck Let go to court and see what happens

Aqua Med is soulless

Aqua Med is soulless and could start by embracing some values and ethics They also have a very sneaky approach to when they request money from you Besides on this COVID-19 year after informing them that my diving business had gone down and I literally had no income they called a gesture of goodwill downgrading my contract to the Basic option and only charging me 59 euros When I told them that I was not diving and had absolutely no need for a diving insurance they gave me the option of suing me in court It s in exceptional times that companies show their true colours

Terrible Service and Unresolved Issues

I am extremely disappointed with Acqua Med Insurance and their Dive Card Professional product In November I encountered an issue that should have been straightforward to handle Now seven months later the problem remains unresolved Despite numerous attempts to get assistance the company has been unresponsive and unhelpful I have been a loyal customer for 8 years but in the moment of need their customer service is abysmal showing a complete lack of empathy and urgency They have repeatedly refused to honor my claim citing flimsy excuses It feels like they are doing everything possible to avoid paying what they rightfully owe This has been an incredibly frustrating experience I would not recommend Acqua Med Insurance to anyone Save yourself the headache and money and look elsewhere for coverage

Appalling customer service Avoid

Bunch of skunksThey ll auto renew without warning and threaten legal action if they can t collect There s no statuatory 14 day warning or 14 day cooling off period you d get under UK law I ve given them 11 months notice now I don t want to renew in 2022 presumably that s enough Watch this space There are other dive insurers