Aqualifeoutlet Reviews

extraordinary customer service

I was apprehensive making such a large purchase online However after a ton of research I felt comfortable dealing with Aqualife When I was fist looking and had questions regarding the service I was excited to get a live person on the phone that was extremely knowledgeable I shortly after initiated the order and was equally impressed with the email communication I received regarding the status of the order and what to do to prep for delivery The hot tub arrived sooner than anticipated and was up and running within a couple days of ordering I am very satisfied with the quality and value of it and would highly recommend doing business with Aqualife

Good Communication Customer Service

extraordinary customer service received phone call after placing order to explain all of the steps of delivery and when it will come etc Super nice woman So reassuring that we made the right choice with company and hot tub Just great overall - no delays in shipping you name it

Great and responsive company

Good Communication Customer Service responsive to questions delivery was outstanding and spa is wonderful

Great customer service

I asked a question through their email and got a very helpful response within one day

The hot tub was broken when it got here

The hot tub was broken when it got here and it still broke The technician finally came and said it needed more work than I thought Now I have to wait longer to use my hot tub because waiting for parts I think since I have to wait I should get some extra things like steps and pillows

DO NOT BUY TRASH TUB

-We have had 2 technicians come out The amount spent on said technicians It is more than we paid for the tub How am I going to dispose of a hot tub Since what ever company is in charge will not take it back I not sure who is in charge of how money is spent But they are less than intelligent They have used all the money we paid to try to fix it Now they are going to spend money to ship us a new one Still trash I have no idea who to speak with anymore regarding this issue No one wants to say they are responsible We have been fighting to have a repair Took almost 4 months It is not repairable Now they won t take the dead tub away Want to send a new one Won t refund our money WOULD NEVER BUY OR CONSIDER THIS COMPANY AGAIN HORRIBLE SERVICE HORRIBLE TUB

speedy

once purchased I got several follow up emails and phone call just to ensure the purchaser is well prepared Very friendly woman from customer service explaining in details the whole delivery process and approximate time line I was impressed well done

Great spa quick shipping excellent price

Delivery was on time the spa was easy to set up works great and looks good