Aquaswimsupplies Reviews

Good experience

Ordered a race cap and bottle for water here in early April 2021 To be honest I wasn t sure about Aqua Swim Supplies at the beginning as there weren t many reviews about them on the Internet However everything went great Orders across the United Kingdom have been delivered on time and without any problems The quality of the stuff is at a superb level

Good service and stock information

I had great experience shopping at Aquaswim supplies for adult child swimsuits and kit It was hard to get correct fitting for teen swimsuit and swapped several time to bigger size and good advice about different brand sizing A multi discount wasn t applied after final checkout but this refunded within a day It s good to speak to someone who knows the stock and offers etc

Great wetsuit and customer service

Great wetsuit and customer service Made a call about sizing and the team were very happy to help My wetsuit came within 2 days and fitted perfectly

Fast delivery and excellent customer

Fast delivery and excellent customer service Items were delivered quickly I had to return a couple of things as they were too small and got my refund back within 1 week Amazing service great range of products too

Very happy with my product and arrived

Very happy with my product and arrived promptly

Amazing customer service

Amazing customer service I have recently got into open water swimming since the pandemic and decided to get my own wetsuit I had no idea about sizing or type etc and so I called up Staff were very friendly and had lots of knowledge and information on their products Managed to get the perfect wetsuit for me Would definitely recommend

No refund still after goods returned over 3 weeks ago

I ordered 6 items from AquaSwimSupplies which were promptly received I then returned 3 of them Beware - you have to pay your own return shipping costs which can be expensive for bulky items It is now 3 weeks after AquaSwimSupplies received my returns as proved by the Royal Mail tracking number and I have no refund despite chasing them 4 times I am about to raise a chargeback via my credit card supplier The one star is for the goods received which were good quality and promptly sent I will not be ordering from this company again

Avoid this company They communication is sadly lacking

I order 3 items totalling 55 93 I received 2 of the items and a line was drawn through the most expensive items with no note about a refund or a separate delivery I tried calling them to inquire and they hung up every time I have sent them an email with the details I suspect I will have to make a claim through the credit card company as I notice another review says the same about a return I do not know about anyone else but life is hard enough with limited time and this type of company is well worth avoiding At least with Amazon you are well protected Unlike this company

Appalling service

Appalling service Goggles at nearly 40 were faulty Sent back and eventually when chased again said another pair was in the post Waited a week and contacted them again as no goggles or confirmation of posting and was told they had been lost in post Credit note issued but wanted money back to buy goggles elsewhere No reply to 4 emails Avoid this company dreadful aftercare once they have got your money