Aquatruwater Reviews

If you have to take my genuine advice

If you have to take my genuine advice please DO NOT buy from them They will dupe you of your money sell you a faulty product force you to buy filters and yet state its your problem - even when your product is under warranty They are cheats and fraudsters Beware and learn from the mistake some of us have made by buying from them

Unresponsive Customer Service and Defective Product

Order AU5254 - Defective Product and No Customer SupportI ordered a water machine Order AU5254 from the European office and the entire experience has been deeply frustrating Upon receiving the machine it became clear that it was faulty The Alkaline VOC filter didn t work properly and the water was undrinkable as a result I reached out to customer service immediately explaining the situation and requesting a refund they responded to me initially after raising my concerns they have not come back with a response It s incredibly disappointing that a company would sell a defective product and then completely ignore the customer when an issue is raised What s even worse is that under European consumer law I m entitled to a refund The Consumer Rights Directive allows for returns within 14 days of a distance sale even if the item has been opened for inspection The Consumer Guarantees Directive 1999 44 EC states that goods must be of satisfactory quality and fit for purpose which this product clearly is not Despite these legal protections the company has refused to respond to my messages or acknowledge their obligation to refund faulty goods I am extremely disappointed with both the product and the service from this company I hope they take responsibility for this situation and honor my rights as a consumer but as of now I ve heard nothing

I didn t get the product and support is not answering

After one week of waiting I opened DPD website to check where my shipment is Unfortunately the item is stuck in the Netherlands So I emailed the company multiple times and no one is replying The last email I sent is cancelling the order and I demanded a refund Of course no one answered that email as well I will forward this issue to my credit card company so they refund my money Absolutely not recommended to buy anything from this company

I am writing to thank people for their

I am writing to thank people for their honest reviews based on their experience I have spent many hours reviewing water purifiers for all the things I needed to have removed in water Had decided on this Company Needed 5 water purifiers - one is a considerable purchase But too nervous about Customer Services to now purchase for myself work and family Research begins all over again Gratitude for your Reviews and so sorry about your after sales service

Appalling customer service

Appalling customer service I ordered some new filters and scaling packs to use on my machine Filtering water took forever and started to produce heated water which was really strange I reported this and asked for a machine after doing several troubleshooting things which didn t work and they refused to offer me a replacement

No integrity will sell you a device that they know will fail

I received my Aquatru Carafe Reverse Osmosis in early July It was not able to up-take water within 4 months and was a total fail Company could care less This company was recommended by Sayer Ji of Greenmedinfo He should get out of the recommendation business I live in AZ where there is hard water that s one of the reasons why I bought this portable device They will sell you a product they know will fail This is a California Company Do I need to say more

Great water filter

Great water filter Water does not have any funny taste

Get two glass carafes

I opted for the glass carafe machine And I bought two carafes you really need two because you run out quickly Thats the only issue Other than that I love it Having reverse osmosis on the counter is super awesome