Arakii Reviews

Terrible company

I purchased my item and three weeks later I sent an email regarding my order status They took 5 days to reply and told me my item is sold out Claimed the funds didn t withdraw which was also a lie I am livid

Avoid Arakii No Refund No Response

I bought a dress from Arakii for 1 700 DKK I am 19 years old a high school student and don t have a lot of money so when the dress wasn t right for me I returned it as their return policy allows I received a message confirming that the package had been received but I never got any confirmation from the company that they were processing my refund I have now contacted their customer service six times without getting a response As a result I am left without both the dress and my money This is unacceptable I strongly warn others against shopping at Arakii They ignore their customers and do not uphold their obligations

Beaware of this scam

I bought a dress and as the fit was not good returned it Never got my money back and customer service stopped responding Beaware

The item I ordered took much longer to

The item I ordered took much longer to arrive than expected and there was no clear communication or shipping updates When I tried to reach out to customer service the response was slow and unhelpful The product itself did not live up to the description or images on the website - the quality was below average and definitely not worth the price I also had issues with returning the item as the return process was confusing and poorly explained I wouldn t recommend shopping at Arakii

The worst customer service ever

Ordered a dress for the eve of my Daughters wedding this dress initially arrived OK however was the wrong size so was sent back for a replacement This is when the problems started They stated that they would send a replacement and I duly sent the incorrect sized item back I then received a text from the Courrier company UPS to say that I needed to pay 90 import duty I questioned this with ARAKII and they assured me that all duties had been paid any there was nothing to pay upon delivery The item was delivered by UPS and I was asked to pay the 90 before he would hand over the item I refused to do this and the item was taken away by the UPS driver I contacted ARAKII to be told that they had sorted this with UPS and they offered me a refund or to send the dress out by Express delivery As my daughter really wanted this dress I opted for the Express delivery thinking that I would have the item in 4 or 5 days Time went on with no sign of the dress and after several emails I received a reply apologising for the delay 2 weeks later and I had still not received the item even though UPS said they were in possession of it In the end I gave up and informed ARAKII that I wished to be refunded They stated that they had no idea why the dress had not been delivered and again apologised I informed them that this was not good enough and that their customer service was very poor indeed but they did not seem bothered The item actually arrived after I had cancelled it so I had to refuse delivery as we had purchased a replacement dress elsewhere due to the terrible customer service from ARAKII I will not use this company again and I wish I had read the reviews on here prior to ordering as this would have given me an insight on what to expect ARAKII get your act together and sort your customer service out

Update successfully solved issues

Update to my experince with Arakii It took quite some time but in the end customer team solved my case That s why I raised the stars They also didn t charge for return costs Nice gesture As I was impressed over instagram ads and photos reality is far more different It took too long for my order to arrive despite the fact it ll arrive in a few days the date was stated when order was placed The product itself was nice but the dress waaay too short Now my order is back with them but no information from customer service when refund will be made No response from customer service thoug Very dissapointed And also 20 eur for return

Very Good Customer Service

I reached out to the customer service regarding my order The response came quickly and was very friendly and helpful I would definitely order there again

Was so worried after reading all the

Was so worried after reading all the bad reviews but I think it s only fair for me to share my own experience Bought a jumper my usual size Took almost 12 days to arrive Arrive it did but it was absolutely huge so I ordered a smaller size and then returned this one Second one arrived also too big So ended up returning this one too cons quality is not exactly designer but it s mid to high Shipping can be slow They take a refund fee he shipping pros super prompt customer service They replied within 24 hours and yes I got my refund