Ardentunbridgewellsbmw Reviews

Long wait for MOT Servicing

When you telephone and they tell you it will be nearly 8 weeks to get your car serviced or an MOT then there is something very wrong at the dealership This level of service is unacceptable All they can do is offer you a list of places to go for your MOT Always good service with Coopers and L C before them Taken my business elsewhere

Tried to book my BMW GT into Arden for

Tried to book my BMW GT into Arden for a Diagnostic check on the front suspension Cannot believe that they could not see the car for 7 weeks Telephoned BMW complaints and after they were not able to get through to the correct department at Ardens and holding me on the phone for over half an hour gave me an alternative booking in 6 weeks time at the Arden Maidstone branch where are you going BMW please get a grip of your main dealerships See all the negative complaints on Trustpilot Robert

Go somewhere else

Three day of ringing up to book car in for service work No answer just stupid music BUT if you press new car sales you get a person straight away Four times I m sorry we are so busy I ll take your number and they will ring back They don t

Bizarre Disappointing Disrespectful Experience

I recently had an astoundingly poor service experience at this Arden BMW dealership which was both bizarre and disappointing My intention was clear I planned to purchase a 60K M4 Competition and had scheduled an appointment for 2pm on Sunday 14th of January Upon our arrival the reception by the showroom host was peculiar and uninviting especially after we mentioned our booking Growing restless by 2 15pm I inquired about the Sales Associate s whereabouts only to be met with reluctance from the host It was a full 20 minutes later when the Sales Associate appeared casually unlocking the car for viewing as if unaware that I was there with a serious intent to buy not just to browse The Sales Associate mentioned she would need another 10 minutes totaling a 30-minute delay We waited patiently examining the car but after an additional 25 minutes of no interaction my patience wore thin Disheartened I left the premises In my history of car purchases including Porsches Mercedes Audis and other BMWs never have I encountered such a lack of professionalism The delayed response was unacceptable and the subsequent call from the Sales Associate devoid of any apology and instead suggesting a rebooking was the final straw In summary the service was appalling and the atmosphere notably unwelcoming I will not be revisiting this dealership It s important to remember that while BMWs are relatively respectable vehicles they aren t in the league of ultra-luxury brands like Bugatti This dealership s attitude should be grounded in customer service and respect not in unwarranted prestige

Booked a call - no call took place

Booked a call - no call took placeGranted my query wasn t about a big ticket item like a new car but that shouldn t really matter I booked a call to chat with someone about a faulty key fob for our Mini Cooper I received confirmation that the call was in the diary and another email would be sent with instructions for the call Great No instructions email came The time for the call has come and gone an email from me asking for any details ahead of the call went unanswered I rang the dealership - no answer Neighbours have mentioned in the past what poor service they received and they were looking to buy a car They went elsewhere This is costing you business Arden - big ticket items and otherwise decent customers In my case fine it s a key fob but people are buying cars elsewhere I know we will when the time comes

unpleasant rattling from mini engine

unpleasant rattling from mini engine bay Car goes in and diagnosed with dodgy fan power train warning light now gone and new fan fitted Rattling still there car returns for new pipe of some sort Background rattling still evident I suspect engine bay mount A known issue on this mini As its an impossibility to get through on the phone I m now returning to hailsham mini Since arden took over its a complete shitshow Spent a small fortune and felt I d been butt ed Shame the staff are a decent bunch BMW need to look at the reviews over 80 negative Personally I m going to lexus for my next car

Yet more poor service

I m not sure what has happened to the BMW Motorrad dealership in Tunbridge Wells since Arden took over from Coopers but it isnt good My bike was identified for a recall by BMW It took me 3 days to continuous calling to get through to the dealership I was booked in for the 15th and I was told it should be completed that day The following day having not received an contact and after nearly three hours I manage to final get through to the service department I was in formed that my bike was ready for collection I duly collected my bike the following day no paperwork was given I was informed that I did nt need any I would have though I would have been given evidence that the recall work was done so when I come to sell the bike everything is in order On the way home the bike developed an issue it took me 4 days of calling before someone finally answered the phone I explained the situation to the reception staff she tried connecting me to service but she too failed to get an answer She assured me that the she would send an email marked as urgent and get someone to phone me later that day or at the latest the following day Four days later still no contact although not a surprise I planning to replace my bike in the March April timeframe I m certain however I will not be using this dealership This just one of three issues I have had with Arden in the last couple of years What happened to customer service Having spent a lot of time reading the reviews several things are clear to me 1- They don t learn the lesson the same issues appear time and time again 2 - It would appear from responses to some reviews that Senior Managers are very busy calling people back to discuss the problem I wonder if they ever do call 3 - There is clearly a communication issue both in being able to contact them and in how they respond to messages4 - Of the 725 reviews at this point 124 are negative that s a staggering 24

Car that I purchased from Ardens

I purchased my car from from Ardens at the end of January 2023 When I was just about to leave the salesperson said that the MOT hadn t been done but didnt run out till May so would I mind On getting the car home I found a few irritating things the front and rear inside screen looked as if they had never been cleaned in a month of Sundays all of the tyres had different pressure settings under the bonnet was the best part of a tree and the ISO covers on the back seat were all broken This is where emailing and phoning became my new pastime However many times I emailed I was possibly lucky to get a reply but this declined as the months past It took in the region of 7 months to get a set of ISO covers of which I had spoken to the spares department at Ardens and they confirmed that they had them in stock or could get them by the afternoon When I phoned up to book the car in for the MOT I was informed that I would have to leave the car there all day I did ask that as I was so far from home if I got there early was it at all possible to wait for it I again was informed that it had to be left all day what a lack of inflexibility in the end it was easier to pay for an MOT nearer to home The finish from the wheels came off when I washed the car I asked why the wheels had been painted and not powder coated and was informed that this is what they did after asking the salesperson reluctantly he gave ME the address of who could supply me with a can of spray and sort it out myself I think this is where the penny dropped for me there wasn t really any after service at all not sure if there was any type of service All in all a very disappointing experience

Absolutely outraged that can be treated

Absolutely outraged that can be treated how have I went to buy a car on Friday the 15th of March with my Father and even my dog lilly Asked about payment options with finance or potentially paying in cash The sales representative said car still needs preparation However he will notify myself when it s ready He even used the words I can see you both want the car Talking about paying outright and finance is enough to know want the car I stated I want it and so did my father to the sales representative He said the car needed preparation However he would keep me in touch via phone call Given me his business card to How can any company be aloud to conduct themselves this way All during this time the sales representative is running over to the workshop and confirming when completion is possible We are talking about golf and looking at mini boot size and saying how much want I have emails to state from the Saturday following on from the Friday Instructing it would be ready for Monday I the get a email saying another customer has got this So not only was it not a call as promised via the sales representative I then have this information delivered over email Clearly demonstrating Mickey mouse and lack of professionalism Upon leaving that Friday we both shake hands and I am soon looking to be buying my first mini Another insult to the above which I forgot to initially say Please avoid at all costs It is unprofessional and not the levels that should be expected with a company of BMW statue