Arenawaterinstinct Reviews

Wrong items delays and no refund

Wrong items endless wait for reply and still no refund I wish I knew this before spending any money DO NOT BUY Arena swimwear as you are not on a UK site it is an Italian site

Crap customer service

Crap customer service - am trying to return x 2 swimming trunks - wrong parcel label wrong invoice - makes me wonder if Arena care at all about their customers - avoid like the coronavirus

Do not purchase anything from Arena

Do not purchase anything from Arena sportswear I returned my product 2 months ago which was 350 and they told me they never received it and refuse to refund me

Avoid buying arena products direct from

Avoid buying arena products direct fromarena If you need to make a return yousimply won t be able to They use UPSand just take a look at the reviews for thatcompany Awful Arranged a UPScollection three times UPS never turned up I asked Arena for help and advice and they were plain rude I was told that they would not arrange collection for me and it was my problem I didn t ask them to organise the collection All I wanted was an alternative way of returning the item Dreadful Would give zero stars if I could

no support if purchased from Amazon

I bought a swimming cap for over 40 from Amazon The cap was torn after 4 months or so from usage Arena told me that i have to contact amazon for support not their website Amazon don t provide this service as the return period is closed Arena don t care about their product in the market and don t provide support if not purchased from their website Avoid their products not durable and not supported

Shockingly Poor Customer Service

Arena Water Instinct customer service is shockingly poor For the last two weeks no matter how I try to reach Customer Support I have been unable to receive a decent response from arena about an apparel inventory size and availability question Initially I sent a request to arena through Facebook Instant Messenger After failing to hear back from them I then tried the Contact Us Help Desk and also emailed them a customer service request Finally I recently called the Customer Service number during business hours No one answered How can arena possibly run a business and succeed in a competitive online environment when they won t reply to customer requests

DON T BUY IF YOU NEED TO RETURN

If I could give arena sport 1 star i would I placed my order excited about their swimwear options but didn t not realise the nightmare of returning They have it stated on their website in bold letters free returns Well the free returns couldn t be more difficult if they tried They have no customer support just one email that takes days to respond I have still not been able to return my items and it causing me a lot of stress I have now tried on multiple occasions to return my items with no success and there is nobody to help I will certainly not be bothering again

Shocking service

If possible I would have given no stars Shocking experience Arena have not refunded my money even though the item was returned and a subsequent item was purchased All guidelines were followed to return the item and a second customer representative informed me that my item was possibly in a warehouse with thousands of other products Shameful