Based on authentic user experiences
Micheli De Carli
6731 reviews
N/A
5 months ago
I definitely don t recommend buying on Arezzo USA website
I definitely don t recommend buying from Arezzo USA Customer service is terrible I m Brazilian and I love the products I ve been their customer for years but I don t buy them anymore It s been over a week since I bought a pair of sandals paid US 9 95 regular ship for shipping and they haven t even shipped yet I tried to speak by email and cancel as there is no information about the whereabouts of the sandals I was informed that it would not be possible as the cancellation option is only up to 15 minutes after purchase So I went to chat on their website to speak to an agent and find out what happened I spent 2 hours online and no one responded to me Also service is based on Eastern time and I live in Los Angeles and can only talk to them until 3pm here I m very disappointed because I had an event this weekend and I was planning on wearing the sandals I bought 10 days ago I hope Arezzo USA takes action and delivers the product to me as quickly as possible or my money back
J ssica Padilha
6731 reviews
N/A
5 months ago
Don t buy anything from Arezzo USA
As a Brazilian trying to support a Brazilian business I feel extremely disappointed to see how distant they are from being honest with their customers and clear about their return policy I found out AFTER the payment was made that I couldn t return what I bought The message EXCHANGE ONLY wasn t there crystal clear below every item during the whole purchase process until the payment confirmation has been emailed I ve been waiting for a response from them but they are ignoring me for days First I got an email saying I d get a refund for 1 of the items I bought and a credit for the rest I agreed even though I wasn t very happy about it then they changed their mind Terrible company terrible customer service I ll never spend a penny on anything from this company again
Elizabeth Fernandez
6731 reviews
N/A
5 months ago
Horrible experience
Horrible experience I bought a pair of sandals on 02 05 2025 and pay US 50 00 dollars For fast shipping today 02 10 205 is the time I don t have any answers from the Arezzo customer service they don t know anything just running in circles with the same answers I order the same day in another store pay US 20 00 for fast shipping and received my order in Saturday afternoon That s fast shipping Now I can t return them because I only have 15 minutes to do so and I m not goi to be able to wear them to the event that I m goin to and ever worst I don t even know when I m supposed to get them Very disappointed bad experience and never again
Megan B
6731 reviews
N/A
5 months ago
Never received sandals Customer services is ignoring Scam company
I ordered 70 sandals nearly a month ago They have not arrived yet and the courier is now ignoring me after saying they attempted to deliver They did not attempt to deliver because I was home all day that day Arezzo is now ignoring me I m pretty certain I ll never see these sandals and I ll never get a refund DO NOT ORDER FROM AREZZO It s a scam