Ariacove Reviews

The lack of poor customer service this

The lack of poor customer service this retailer offers is awful No replies on emails and no refunds being given Do not order from this website

Order not received

I ordered the Elle dress on the 28th of July for pre order due to be dispatched 26th of Aug The dress was not dispatched on this date After a few days I sent a chaser email - no response Sent another chaser email - no response Contacted them via Instagram on 5th sept and got a response Told me there a delay with shipping and can be expected to be shipped at the end of the next again week today sept 14th contacted them again and awaiting response Their customer service is shocking and I would not recommend purchasing off this site as you will most likely not receive your items I have read prior reviews and really wish I read them before ordering

AVOID

I am trying to return a sale item for a credit note I m having problems with the portal trying to create the return I have sent them three emails over the last 2 weeks and had no response I have also tried to get in touch with them via the online chat service which is suppose to be available from 9am to 10pm which I ve had no response from either The coat I am trying to return looks nothing like the model image the quality of it is so poor I am now stuck with a coat I will not wear and don t know any other way of how I can get in touch with them

Purchased the ELLE dress on pre order

Purchased the ELLE dress on pre order dispatch date was advertised as August 26th however after multiple emails Instagram messages and trying to speak to the useless chat bot I have still had 0 responses I ordered 2 sizes and spent 100 I luckily managed to purchase the dress from ASOS for my event I now have 3 of the dresses which might I add are NOT 50 quality The dresses were delivered a month after purchasing whilst I was on holiday I have since returned and am trying to return them but am being refused as the period has passed I am hoping by writing this review someone will reach out and help me please I still haven t had a response to my emails from weeks ago I have no use for these dresses any more and want my money back

Ordered the Elle dress on pre order

Ordered the Elle dress on pre order back in July and was suppose to be sent out week of the 26th August Went past this date and had no update from the company so emailed them myself to have the response this is now being sent out week of 10th September I then emailed back to ask if I could cancel this as it would go past the date I wanted it for and got no reply to any email i sent to them since then Only now received the item and trying to return it and now the returns portal is taking ages to accept the return They just want your money avoid at all cost

Still not received item

Ordered a dress on 9th November - still no update 14 days later Have emailed twice but no response yet still posting on Instagram etc Do not buy from here

No tracking or responses from customer service

I ordered the ELLE dress on 23rd August on pre order The pre order was supposed to ship from 30th August I did not recieve any tracking so I checked the site and saw the date had been changed to 10th September shipping for that date but unsure if that affects my order I have sent multiple emails and messaged their online chat service and recieved no responses Still No update on tracking or when I can expect this no and we are now nearly approaching 1 month

Awful customer service and items not received

I placed an order back on 2nd September with the pre-order date being on 3rd September and paid for next day delivery Over three weeks later I have still not received the dress Having emailed multiple times over the past few weeks the only response I have received was that I could expect to receive my order by the end of the week w b 9th September which was nearly two weeks ago The lack of communication is absolutely shocking