Based on authentic user experiences
Kareni
6727 reviews
N/A
6 months ago
Utter garbage
Theeeee WORST service received by any system Rather use COUPA We send an issue to Ariba support and we get a case number back a day later we get a message saying case closed no detail no nothing
marcus mays
6727 reviews
N/A
6 months ago
Cancel Ariba services as it creates time wasting hell for suppliers
I m another small business owner forced to use SAP Ariba by a big client to save them the work of manually entering my invoices And the system is simply awful Utter garbage I am expected to understand what a Service Sheet is and create one when all I want to do is submit an invoice for payment The client cannot approve my Service Sheet because they require the service quantity to be AU SAP Ariba allows me to set a Service Type as AU but the quantity must be a number I cannot submit a sheet acceptable to my client they cannot approve what Ariba enables me to submit The whole system is an overpriced overly complex joke
Aaron
6727 reviews
N/A
6 months ago
AWFUL on EVERY Level
They need to start again From a business who has been operating fifty years this is the most cumbersome useless interface I have ever been tortured with I wish the company that pays money to Ariba would take responsibility for their own ordering and invoice processing Heads should roll as those choosing Ariba on behalf of their company have let their company down by putting their suppliers through time wasting hell
Thijs Walker
6727 reviews
N/A
6 months ago
Complete waste of money and bad for mental health
I have been forced by multiple customers over the last 15 or so years to use this piece of garbage It defies ALL logic that someone created this system stood back and said Yeah it s great It isn t even good nor adequate nor annoying It is a soul crushing TIME SUCK every time I have to use it I end up despising the customer forcing it on me
James Weavin
6727 reviews
N/A
6 months ago
OMG Avoid at all cost
This software is the worst tool I have ever used for tender activities It is clunky and full of glitches It greatly increases the admin burden It s a nightmare to use for both suppliers and customers And the technical support and customer service is poor or non existant despite the disruptive feedback surveys popping up many times a day
Maria Silva
6727 reviews
N/A
6 months ago
Energy vampire
OMG I cannot believe such tedious system with archaic ways still exists in year 2024 My invoice payments were delayed for three f cking months and still counting until the Ariba folks sort out their backend Talking about the IT folks they are super slow Another disbelief in the digital age where things evolve at warp speed These guys are living in the caves
Bert Uitterlinden
6727 reviews
N/A
6 months ago
Slow clunky website with terrible menu
Well folks it s true Energy vampires do exist - they take the shape of soul-sucking pointless and comically impenetrable accounting systems like SAP ariba If I could afford to tell the torturers that make me use this clunky waste of life to stuff it I would But if it s a choice between this and not getting paid then head-bowed I go shuffling into the pit once again God help me
Eric
6727 reviews
N/A
6 months ago
Absolutely the worst portal system
Slow clunky website with terrible menu layout unclear what connected customers can can t see Only allowed a single administrator which is ridiculous for a global company like the one I work for Logged into the sole administrators account to set up more user accounts and the company has been temporarily blocked presumably as we have some activity from more than a single location and we have 4 locations in the UK alone If you are looking to monitor your supply base look elsewhere
Philip atlasmedic com
6727 reviews
N/A
6 months ago
Just awful
Absolutely the worst portal system available UX is terrible constant errors with no logical directions
Samantha
6727 reviews
N/A
6 months ago
I wish there was ZERO stars listed for
Just awful the absolute worst