Ariesarise Reviews

I had the worst customer experience of

I had the worst customer experience of any online retailer I have used needed to do a return and you need to purchase a DHL label at 7 50 ok fair enough no free returns but when it comes to the refund they do not refund the full amount for example my purchase price was 54 50 and they refunded 39 50 No reply to my emails when i asked the reason why it was 15 short I would avoid this company

Online orders aren t reliable

Absolutely appalling customer service when shopping online Made an order - was refunded as the item was sale and out of stock Fine It happens They did offer a discount code to use on sale or full-price items and only gave me 2 days to use I used it on a current season top I had my eye on Waited a whole week expecting it to be dispatched I was simply refunded with no explanation as to why However their site still shows the item is available in my size Appalling communication and customer service The fact this has happened twice in a row I won t be buying from them again A waste of time

Is this a real company

Not sure if this is a fraudulent website Received clothes that were the wrong size sent them back the same day via DHL Package arrived at their warehouse over a week ago and no refund Nobody responds to any emails not one customer representative has gotten back to me No telephone numbe

Will not dispatch orders in their stated time frame and will cancel your order if you complain

I ordered an item with 3-4 days shipping the only option After 7 days the item still had not even been dispatched so I emailed asking if it would be dispatched any time soon They responded 3 days later saying that it would be dispatched in a couple of days with no explanation as to why there had been a delay or apology I then complained after it was still not dispatched a day or two later and they cancelled swiftly the whole order the only quick thing about this whole process This was a present for someone and was an extremely frustrating experience Extremely poor customer service - they don t seem bothered

Avoid like the plague

I really want to like this brand - I like the design and I like the ethos I ordered some bits to try on in December and duly sent my returns back in January within their returns period I used their returns service which was pricey at 7 50 but something I was happy to do My return reached them however I received no confirmation of the delivery and no refund was forthcoming in well over a week after the items were delivered I contacted their support via email who I d been in contact with prior to sending the goods and didn t receive any reply This went on for over 10 days with several emails sent with me including proof of delivery and there was radio silence I posted a lot on their social media about my experience and someone inboxed me to assure me customer service would reach out to me later that day - I passed on my details and they never did and I never got another reply from the company I was owed several hundred pounds in returns and felt very concerned I ended up having to do a chargeback with my bank to get my money back I ve had an awful customer experience and now have expensive clothing from a brand that I actively dislike and never want to promote I m so disappointed with my experience - I m clearly not alone here and would recommend people give them a swerve or if you want to purchase their goods go to somewhere like end who won t be a total disaster to deal with You ve lost a customer and potential brand advocate with your garbage service and I ll be sharing my experience high and wide Well done guys

Delivered on time in the stated amount

Delivered on time in the stated amount of days when I was concerned about arrival date customer service were super helpful Was very easy to change my delivery date to suit my schedule

Clothes were as described and delivery

Clothes were as described and delivery as expected Can t complain really

Noice

Quick delivery - good quality products

Defo copping again

Ordered from Aries and everything was perfect Shipping was fast the clothes are great quality and the fit was spot on Super easy shopping experience and their customer service is awesome Definitely ordering again