Aritzia Reviews

Worst customer service I have ever

Worst customer service I have ever experienced And they will not provide a refund for online sale merchandise that is incorrectly sized

I recently ordered on sale - never again

I recently ordered pants online because they didn t have my size in the store It was on sale but at no point when I was checking out did it indicate that the standard return policy wouldn t apply When I received the items they fit oddly so I decided to return them Turns out any item on sale - even if it s something they always carry and is in a color that s part of their core collection - is only returnable for store credit This feels like a scam seeing as they ve been selling their effortless pants for years and will undoubtedly be doing so for many more years Well they ve certainly lost a customer here I would not have purchased these if I d know there was a chance I wouldn t be able to return them if they didn t fit I always check as I checkout to make sure there are no final sale notices and nothing came up It feels exploitative and especially from a company that doesn t need to be that way and can definitely afford to put customer service first

I had a terrible experience with

I had a terrible experience with Aritzia s customer service and return policy First the staff seemed uninterested in helping me get my Christmas purchase from my husband return we kept the rest of the purchase that was around 1000 They were dismissive and unhelpful making me feel like my concerns didn t matter Second their return policy is overly strict and not at all customer-friendly I attempted to return an item that was unworn and still had tags but because it was slightly outside their narrow return window they refused to issue a refund and direct me to the online concierge After an hour chatting with them I finally got a return authorization for the store to issue me a refund Guess what They still didn t want to do my refund and accused me that the jacket was damage and worn when never left the bag that i received as a present It felt like they cared more about their rigid rules and they target number and goals than retaining me or my family as a customer For a brand at this price point I expected much better This experience left me incredibly frustrated and I will never again shop at Aritzia If you value good customer service and flexible policies I d suggest looking elsewhere Keep in mind I m in Luxury Retail Management at the same location as Aritzia South Park Mall Charlotte Nc They still didn t care even just a little bit to do the right thing Worst shopping experience ever in my life

The Worst

Returned pants and shirt in the same package they arrived in Dropped off with Fed Ex 12 13 verified deliver 12 16 Pants credited promptly nothing on the shirt Called 12 21 Confirmed they received both but said it may take longer for credit Called 1 4 Said to wait until after 1 6 and it will be resolved No phone call no email Called 1 9 They said they didn t receive the pants after telling twice on 12 21 and 1 4 they had them Disputing with my credit card while they investigate An absolute joke I have spent over 3 hours on hold with them They will not give out and number so I can avoid calling back in and waiting on hold

Customer Service so bad that it feels like someone is pranking me

Absolutely awful to deal with Bought some items for my daughter online on Black Friday They don t fit so we returned them The only option was store credit We are waiting to reorder until we get our credit We called They confirmed they received the shirt and pants back However no credit for the pants Just the shirt We have lost track of how many times we have called They have confirmed they have the returns but they must investigate before they refund the pants After several calls we still have no credit Worst service I have ever received Still no resolution or response So looks like I m making another phone call Also working on disputing with credit card as that seems to be an easier route to get this resolved at this point

awful experience

awful bought two vests one in gray and one in blue the gray was perfect the blue was nothing like the photos and looked to be a lower quality look alike notified customer service and they said they couldn t offer a refund or do anything about it and i had to email them for an entire month i attached photos for proof and yet they still did nothing to help with the situation not only that but i ordered a sweater online for in store pick up as a gift however the sweater wouldn t arrive in time so i tried to cancel it they don t allow cancellations so i waited for them to automatically cancel the order for me after it was ready in the store for three days they would not cancel the order until i reminded them several times i expected more from a company with prices as high as theirs but i should have known based on the types of materials they use that they wouldn t care about their customers stay far away from them they are doing anything to try and scam customers out of their hard earned money by using cheap look a likes and tactics to withhold payments

Unethical

Aritzia s policy is to bill you for your order then as the items ship out they bill you AGAIN for every single item Then within 5 business days you should get a refund for the first full payment says the agent I spoke with I was getting fraud alerts the day after I placed my order I authorized a 1 500 not 3 000 How is that legal

Worse than ever

Worse than everNever received my orders chat concierge is unresponsive and they just dgaf about their customers Hopefully I filed claims on paypal otherwise I would never see my money again