Arkmat Reviews

Was only able to supply part of the

Was only able to supply part of the order Now I am left with half a ramp mat and told I need to return at my cost Worst customer service i have seen for a long while

Do not use this company

Ordered some artificial grass via B Q which came from this company Firstly delivery communication was poor then the product arrived in a bundle 4m x 5m was ordered and as a result had creases in When laid out there was is many folds which the company stared would flatten out It s been many weeks now and the appearance is poor at best The company now states that as it s been laid there will be no recompense reduced costs replacement etc It now appears that many customers have had the same issue Avoid both the company and its products

Really should ve read the reviews

Really should ve read the reviews first Delivery was estimated 16-17th May tracking hasn t updated since 14th May when they are waiting to receive my parcel Nothing come delivery date so I emailed and was advised there was a delay with the courier but couldn t give me more info as the courier hadn t given them a new estimated delivery date Contacted the courier today who advised they hadn t even received the actual order and were still waiting for it Emailed requesting for it to be resent express no reply emailed after reading these reviews asking for a refund so I could purchase elsewhere still no response It is so rare for me to ever do a trust pilot review but the lack of communication and customer service is shocking

Very poor srvice

Not sure what I can say about this company between them Evri and BandQ they lost my grass package I kept looking on Evri tracking and it said they have received package but that s as far as it got i made several emails to all involved but not one had a clue what was going on Ark rubber said it was there last one and there was no more in stock and just said we give you refund but it seems other people have had the same issue which makes you wonder what is really going on so do not use this company at all cost

Avoid at all costs

Ordered arrived super quick - BUT OMG - ARK Stable bubble mats are no longer made as they used to be or this company are using a poor inferior provider I can t even begin to tell you the obtsructive rude difficult experience I had with this company I fitted as per their instructions It does say in their site they expand Which suggest contraction too But in no way did they say they stretch several times over The hours the work removing the finishing batons to re-cut do it all again The thickness of the mats they advise for size of pony or horse is way out But the worst was the service communication I received as a result of my constructive feedback in experience was so very not welcome or well received at all I eventually got them to accept return of the unopened ones plus the rejected not fit for purpose ones too They then failed to have them collected asap their demand I do so in repeated failure to communicate making fulfilling their request impossible Never ever again will I use this company The customer service is offensively shocking 1600 purchase for a whole lot of grief How do these behaviours support good business ongoing I would blow a fuse if I had a business ran like this by bad attitudes of staff Detrimental to what could be a perfectly good business They re destroying it Found a new supplier Guess what - many customers from ARK like me Composition quality is key go to a company who keep horses themselves They know what they re doing

Ordered some artificial grass on the

Ordered some artificial grass on the 29th of June for my mum s garden I was told it would be delivered on the 2nd of July second of July arrived no grass was then told it would be the 5th of July fifth of July arrived still no grass today is the 6th of July and I have had a full refund This company is a joke please avoid avoid avoid

Ordered via b q 40mm artificial grass

Ordered via b q 40mm artificial grass when it came it was folded up not rolled when we opened it up it was shocking quality it was like a green blanket nothing like on pictures had lots of back forth messages from August and still waiting for refund and it s now October to top it all they charging us 50 to return it I would definitely not recommend this grass beware you will be charged 50 pound for nothing I do think b q should take a look at who they are selling for and if u order on b q account you should be able to take it back to your nearest shop to be honest I only give 1 as it s the lowest

I think this company need to invest in

I think this company need to invest in new tape measures or train there staff up to read one properly This is meant to be 40mm I have had thicker toilet roll Unfortunately it won t led me upload a picture It s 15 mm at max