


Based on authentic user experiences
Customer- Lewes
6736 reviews
N/A
6 months ago
Great customer service
Purchased a cut to size rubber mat from this company via Ebay UK Received great service and was well pleased with the product however after a short period the mat showed signs of faulty manufacture I contacted the company and after submitting some photos they immediately sent out a replacement free of charge Would highly recommend this company
A M Nash
6736 reviews
N/A
6 months ago
You simply must sort your courier issues out
I ordered 2 rubber stable mats from this company and paid 140 I waited over a week but finally got word my mats were on their way I waited in over 2 hours mats did not arrive I contacted the courier company and Ark but did not get a reply The following day the courier sent a further message saying to expect the mats that day Again my mats did not arrive despite waiting in The following day I rang Ark who reassured me my mats would arrive that day and confirmed this by email Still my mats did not arrive I rang Ark again today who did not reply to my email about a full refund They have promised to refund me by close of day today but were extremely nonchalant about the non delivery of my mats that I have had to order elsewhere now at additional cost I had to ask for a process by which to escalate my complaint as they seem to think saying sorry will suffice I really wish I had looked at trust pilot before ordering the mats as it is very clear this company have a significant courier issue and the only people suffering are the customers Shocking company with very poor customer service Look elsewhere for your product I have had to pay extra but have gone with a company with good reviews
Allison Blackmore
6736 reviews
N/A
6 months ago
Was only able to supply part of the
Was only able to supply part of the order Now I am left with half a ramp mat and told I need to return at my cost Worst customer service i have seen for a long while
InPost
6736 reviews
N/A
6 months ago
Do not use this company
Ordered some artificial grass via B Q which came from this company Firstly delivery communication was poor then the product arrived in a bundle 4m x 5m was ordered and as a result had creases in When laid out there was is many folds which the company stared would flatten out It s been many weeks now and the appearance is poor at best The company now states that as it s been laid there will be no recompense reduced costs replacement etc It now appears that many customers have had the same issue Avoid both the company and its products
Tyler
6736 reviews
N/A
6 months ago
Really should ve read the reviews
Really should ve read the reviews first Delivery was estimated 16-17th May tracking hasn t updated since 14th May when they are waiting to receive my parcel Nothing come delivery date so I emailed and was advised there was a delay with the courier but couldn t give me more info as the courier hadn t given them a new estimated delivery date Contacted the courier today who advised they hadn t even received the actual order and were still waiting for it Emailed requesting for it to be resent express no reply emailed after reading these reviews asking for a refund so I could purchase elsewhere still no response It is so rare for me to ever do a trust pilot review but the lack of communication and customer service is shocking
Customer
6736 reviews
N/A
6 months ago
Very poor srvice
Not sure what I can say about this company between them Evri and BandQ they lost my grass package I kept looking on Evri tracking and it said they have received package but that s as far as it got i made several emails to all involved but not one had a clue what was going on Ark rubber said it was there last one and there was no more in stock and just said we give you refund but it seems other people have had the same issue which makes you wonder what is really going on so do not use this company at all cost
Raheem
6736 reviews
N/A
6 months ago
Avoid at all costs
Ordered arrived super quick - BUT OMG - ARK Stable bubble mats are no longer made as they used to be or this company are using a poor inferior provider I can t even begin to tell you the obtsructive rude difficult experience I had with this company I fitted as per their instructions It does say in their site they expand Which suggest contraction too But in no way did they say they stretch several times over The hours the work removing the finishing batons to re-cut do it all again The thickness of the mats they advise for size of pony or horse is way out But the worst was the service communication I received as a result of my constructive feedback in experience was so very not welcome or well received at all I eventually got them to accept return of the unopened ones plus the rejected not fit for purpose ones too They then failed to have them collected asap their demand I do so in repeated failure to communicate making fulfilling their request impossible Never ever again will I use this company The customer service is offensively shocking 1600 purchase for a whole lot of grief How do these behaviours support good business ongoing I would blow a fuse if I had a business ran like this by bad attitudes of staff Detrimental to what could be a perfectly good business They re destroying it Found a new supplier Guess what - many customers from ARK like me Composition quality is key go to a company who keep horses themselves They know what they re doing
Kim Beresford
6736 reviews
N/A
6 months ago
Ordered some artificial grass on the
Ordered some artificial grass on the 29th of June for my mum s garden I was told it would be delivered on the 2nd of July second of July arrived no grass was then told it would be the 5th of July fifth of July arrived still no grass today is the 6th of July and I have had a full refund This company is a joke please avoid avoid avoid
Shoncee
6736 reviews
N/A
6 months ago
Ordered via b q 40mm artificial grass
Ordered via b q 40mm artificial grass when it came it was folded up not rolled when we opened it up it was shocking quality it was like a green blanket nothing like on pictures had lots of back forth messages from August and still waiting for refund and it s now October to top it all they charging us 50 to return it I would definitely not recommend this grass beware you will be charged 50 pound for nothing I do think b q should take a look at who they are selling for and if u order on b q account you should be able to take it back to your nearest shop to be honest I only give 1 as it s the lowest
Richard Mighall
6736 reviews
N/A
6 months ago
I think this company need to invest in
I think this company need to invest in new tape measures or train there staff up to read one properly This is meant to be 40mm I have had thicker toilet roll Unfortunately it won t led me upload a picture It s 15 mm at max