Online Perfume shop in UK – Aroma Concepts UK
Based on authentic user experiences
Dani
6729 reviews
N/A
10 months ago
Absolutely ABYSMAL customer service
I have dealt with this company on a few occasions emailing them for assistance etc You have an infinitely greater chance of winning the lottery AND getting struck by lightning than to get a reply from these inept lot This is no joke If you have an issue with an order or need assistance of any kind do not waste your time messaging them because I guarantee my life savings they will not reply Absolutely deplorable customer service They should just close up shop and enjoy their lives in where they don t need to deal with customers Yes IT S THAT BAD I placed an order albeit on their US website order number ACUSA37869 and 5 days later I get an email saying my order has been cancelled no reason given whatsoever Payment etc was all successful So I messaged them and I got a reply from their Pakistan branch saying just order again Like what the f Also the contact information on their website is redundant I sent an email to the address provided and the email could not be delivered Great job Aroma Concepts I also messaged them on Instagram chat to ask how long Express International delivery takes It says 1-5 business days on their website but knowing their record of providing false information I know that is going to be inaccurate Did I get a reply from them on Instagram You got to be kidding right Of course I didn t Anyway I habe given up with these lot They are just useless to say the least Absolutely non-existent customer service
Kimberly Perkins
6729 reviews
N/A
10 months ago
Wish I could give 0 stars
Wish I could give 0 stars Worst online company ever I ve been trying to cancel this order since it hasn t shipped yet but can t get anywhere Now I have to wait and dispute the charges Please don t waste your time with this company
Autumn Nephtaly Cabrera
6729 reviews
N/A
10 months ago
Ordered product over 3 weeks ago
Ordered product over 3 weeks ago I haven t received my product or even an email confirmation Just requested a refund through pay pal
Enrique
6729 reviews
N/A
10 months ago
Aromaconcepts in Florida USA The worst
Aromaconcepts in Florida USA The worst online website to order a fragance i order a fragance and it took 5 days for then to start processing the shipping long after 7 days it takes to receive the delivey from them no answer to emails messajes no communication at all whatsoever Never again aroma concepts
Donna Hicks
6729 reviews
N/A
10 months ago
This time Really
This time Really because this is who you are scammers don t order from this company you won t get what you paid for and they don t answer the phone or emails your money is gone and you re left with trash
seth smith
6729 reviews
N/A
10 months ago
SCAM ALLERT SCAM ALLERT
This is a scam save your money Everything went well until the delivery of my purchase was to be delivered The product was sent to a totally different state that i live in When I reached out to the company I got this Please investigate your parcel with USPS if you didn t receive it We won t help you anymore with this ZainWell I did just that USPS stated Sir this is a scam please report them This has been happening a lot Save your money find other sources to get what your ordering By all means do NOT use this company
jessica martinez
6729 reviews
N/A
10 months ago
Customer service horrible
Customer service horrible Zain responded to my question on getting help with another bottle due to delivery and he responded with the following It s your fault contact the delivery provider That is so unprofessional and rude Never buying from them again
James Hogan
6729 reviews
N/A
10 months ago
SCAM
SCAM SCAM Absolutely DO NOT ORDER from this website They take your money but never sends any product You may get 1 promise to look into the situation then get ignored
Maygan Haygood
6729 reviews
N/A
10 months ago
Don t purchase from this company
I ordered the hareem Al sultan perfume oil on July 11 and never received an email or anything about purchase I realized a few days ago I hadn t gotten my perfume yet so I emailed and they had no record of me ordering I screenshot my payment of 41 99 to their company and they said they can t find the order I tried to dispute it but it was denied No perfume and I m out 41 99 might not seem like a lot but it s mine and now it s gone Don t buy from this company Zero customer service skills
Al Esquilin
6729 reviews
N/A
10 months ago
Do Not Buy From This Site You ve been Fairly Warned
Absolutely terrible customer service I will NOT be ordering from this place again I may spend more money but I will use other way-more-reliable sites