Aromaconcepts Reviews

Not delivering in the states anymore

Not sure what the heck is going on at aroma concepts but I have had several fragrances delivered now all of a sudden they say they re not delivering to my address I am in the US and they are advertising They deliver all over the USA What in the heck

Scam

ScamOrder never received over 100Pound order - 4 Articles I have ordered 1Month ago They never reply to my mails Also no reply via PayPal Do not buy here they will scam you

The worst customer service ever

Though I love their products This company has the most horrible customer service I reported a missing package after not getting it within a week post office stopped tracking it was stuck in same area for over a week Still aroma concepts didn t respond to my messages till days after they keep telling to keep waiting finally post office confirmed my package was lost I m trying to reach out to them for my refund it s been nothing but a headache So if you have an issue Good luck I don t recommend them Very poor customer service Just give me back my money please

If negative stars were available

I placed my 1st ever order on 4 14 for 2 items I received my order on 4 21 I was super excited to try this company with all the positive reviews and encouragement of a person not naming names that also has a fragrance with this company Boy was I disappointed when I opened the box I was sent not one but both of the wrong items I contacted customer service right away with photo attached to the email explaining they sent the wrong item s I received a quick response to my initial email asking me to send the photos that I had already sent but sent them again No response so I emailed them again asking to have The issue resolved due to one of the items being a gift for 5 6 I was again sent an email saying they sent to another department as a request to send the correct products and was told to return the 2 I received with an attached address no return label I m completely okay with returning the wrong ones but why am I the customer responsible to pay for the returned shipping when they sent the wrong products in the 1st place not mentioning why would I return and something without some kind of confirmation that the correct products have been sent Customer service is horrible and the way this issue is being handled is absolutely crazy to me I understand errors are made and wrong products can be shipped but to make this error not with one item but both in my order is unacceptable Do better Aroma Concepts

Aroma fragrance

I had made one order buying a bottle of Fridah I believe it is called which I liked So I try to order a candle they list on site and order gets cancelled because it can t ship apparently I should have listed to this red flag because I ordered a sample box and found all four fragrances smelled like the other bottle I bought and each other with nothing unique and are mostly alcohol with the tiniest fragrance oil and also make you break out DO NOT waste money with these scammers

My go to fragrance destination

Aroma Concepts has become my go to for the majority of my fragrances They offer a variety of fragrances at exceptional prices My orders have been delivered in a timely manner and packaged with care Of course during the holidays delayed shipments are to be expected but at the great prices they offer I have no problem waiting for my purchases They are Amazing and I am looking forward to all my future purchases