Arromic Reviews

I ordered 4 pairs of shoes and 3 were

I ordered 4 pairs of shoes and 3 were the wrong size so I emailed to get the return address Not only could I not reach their email invalid address There was no way to contact them After countless times sending messages to their customer service they kept asking for unrelated info and after all that back and forth said to please understand and keep the shoes and take this 9 dollars as an apology I would NEVER recommend anyone to buy anything from this vendor You buy it you keep it You will not be able to return anything Use at your own risk Just wasted 73 dollars

Very bad customer service

I used the Arromic website to navigate the size and the orginal shoes were to small and not true to size When dealing with the agent thru emails they were ok but I had to pay additional money for replacement and they chose a larger size than size that I asked for in the replacement shoes and now have shoes so big they will not stay on my feet The agent said in this situation they offer a 20 Refund apparently Arromic did not want to fix the issue So what I have is a 20 refund for shoes that did not fit I paid 15 for shipping on 8 25 2023 for replacement shoes that were sent bigger that I had suggested and asked for paid 101 99 on August 10 2023 for the original order and have no shoes I do not believe that at a total cost of 116 99 and no shoes is fair or good service to a customer I am very unsatisfied and will post this comment of FB and internet Quit and ordeal and 5-6 weeks with no resolution for the customer not good service at all

SCAM ALERT

SCAM ALERT Terrible quality the shoes literally were too little material to stay on my heels despite the fact that they were the right size otherwise I tried to return them but they wouldn t let me Offered to send me a 40 refund only They ship from USA but tell you that you can t return them there That I had to send them back to China and it s expensive and if they don t get the item I don t get a refund So they basically bully and blackmail you out of your money I reported them to the FTC They need to be shut down everyone needs to report them

SCAMMING WEBSITE

After so long Arromic send my shoes but to my disappointment they where terrible They are both with soil marks dirty af if they have been worn and send to me I tried to email them not once but 4 times and message them trough Facebook but they not responding Thus Website is a Scamming site and FakeI really don t know how they can operate Keep away Very upset and disappointed

You cannot communicate with them

I ordered a pair of Arromic shoes and received them in a timely manner Unfortunately they did not fit so I wanted to return them for credit According to their website returns are OK if done within 30 days of receipt This is where the trouble begins They are impossible to reach -- either by email or phone In fact nowhere is there a phone for them When I try to communicate thru email after putting in my order and being POSITIVE I entered it correctly I keep getting a response that they cannot locate my order Sadly I have come to the conclusion that this is a scam company -- and I am out 73 Very disappointing Do not buy from them

Scammer Company

I guess I will give 1 star because they actually did respond to my email They do not stand behind their product Just like the other reviews here I was scammed They initially offered the 40 off coupon fool me once is bad enough you think I would be fooled again then when I persisted an offer of 15 USD refund on a 100 purchase was offered Unacceptable such a horrible company For our own sake when will we learn to shop American

SCAM product and website

I bought these shoes through a Facebook ad The size was wrong I created an account on the website in order to process a return In order to do so the status of the order had to be completed The status has never changed from unfulfilled and it says refunds and exchanges can t be processed until the status is completed The tab for contact us leads to a blank page that says not found They do not respond to any communications The quality of the shoes certainly doesn t correspond to the cost SCAM

My experience mirrors those of everyone

My experience mirrors those of everyone else on this site At least I am receiving email replies This is the latest of three so far Dear customer Thanks for your reply As the return shipping is very expensive and it takes a long time to deliver We also cannot help to issue a full refund if the item is lost on return are they threatening me here Here we can help to issue a partial refund of 20 USD instead without returning If you would like to return for a refund please kindly note that all return shipping fees will be at the customer s expense and are non-refundable So we can provide you the return label but a 15 USD shipping fee will be deducted from the product refund amount

Finally got my refund

Unlike others I m getting offers from this bunch for the shoes which seriously don t fit I ve just gone back to them to explain that full refund is non-negotiable under UK law - with a copy of the relevant uk gov guidance for companies I have a UK returns address So as per UK law I am returning the goods and for the record I will do it tracked Keeping a record of everything Will notify Pay Pal and perhaps see if Trading Standards have them in their sights They ve sent me a revised offer as a gesture of goodwill I know what that means I ve told them I will accept full refund with no conditions as per UK law Update I have been given a full refund via Paypal in compliance with UK law - which meant I returned to goods I did that tracked to there were no aquabbles about them not having received them