Arrowcommunications Reviews

This company supplied a service to BCT Disgusting Ethics

This company supplied a service to British Ceramic Tile Like a lot of companies things were tough and it went in to administration 380 people lost their Jobs A lot of people had mobile phones as part of their package When Arrow were asked if they would supply the pac code for people who wanted to keep their number they decided to not give this to the anyone who had just lost their jobs They instead asked for an admin fee on top of offering the people a minimum 12 month contract and a very poor package on top beaten by any other provider as the ONLY way to get the PAC code How do people out of work pass the credit check for a contract You preyed on people who were vulnerable at a very difficult time It was not these people who created the issue with BCT so why should they pay the price Disgusting behaviourOn Facebook they answered and said they would contact me direct a couple of days after I have my review Well for a communication company they never communicated again I could not recommend this company based on its ethics alone

Very poor service

Avoid this company Happy to take your monthly payment but if you ask them to help with anything they simply can t be bothered

Awful Service

We recently acquired a business out of administration to whom Arrow were the phone suppliers We wanted to retain the phone numbers and got in touch to try to agree that After three days they finally replied to say that we would have to take over the contract of the prior business AND pay a security deposit equal to one year s expected supply Three days later we had phone lines established with another supplier at less than one-quarter of the cost that Arrow had previously charged

Extremely poor customer service

Extremely poor customer service Cancelled the contract with them in July 21 which took weeks of phone calls and emails to achieve now received another invoice for system maintenance told them the contract was cancelled they emailed back to say they have no record of cancellation Guess it will now take weeks more of emails and phone calls to get resolved

Terrible IT Support Service

Terrible IT Support ServiceAfter Arrow acquired our IT company Click what used to be a great relationship became terrible It can take weeks even months to have one support request resolved even urgent ones effecting business I would avoid using this company

This company is a complete rip off you

This company is a complete rip off you cancel the service with them They hold on to your phone lines for 90 days as per the contract but because you haven t listed each service they then want to bill you Communications with this company is awful I would not recommend them and would advise people to stay well clear disgusting

Absolute shambles of a company

Absolute shambles of a company Unfortunately they acquired BTL Communication which I dealt with for many years and they were amazing but since the acquisition this organisation has become a complete joke They are beyond useless in the support department and couldn t care less about broadband or phone issues For the love of God if your reading this and considering using them DONT And in the reply to the review below they say We re normally known for our exceptional customer service this is the funniest thing I have read in a long time lol Their TrustPilot score says it all

Terrible Customer Service terrible portal

We ve used Arrow for a number of years and the service has deteriorated significantly over the last couple of years They are more interested in acquiring other companies than servicing their clients They have a new portal where you have to log any IT issues - it can take a day or two for them to respond which doesn t help in an emergency Requesting an update to your issue can take weeks - with little or no response as to why Communication is all through the portal and response times to follow ups are always days not hours As a loyal customer for many years who is asked if I would recommend Arrow - my answer is always a very firm No We will be leaving as soon as our contract ends