Arsys Reviews

Worst hosting provider ever

Worst hosting provider ever Expensive and zero client support

They got me

They got me They closed their french version of their website and i cant use spanish version or english one because they are not linked i now have absolutely no way to backup my data or setup DNS for my domain names I hate you really Now i have lost my setup and the awfull support team wont give me any backup or solution

non-professional to flee

they have blocked access to French version services I cannot configure my sites their supprot does not answer their telephone number in France does not work to flee

Unfortunately I cannot give zero stars or minus stars

one of the hosters and registrars who publish criminal websites and are not aware of their responsibilitycomplaints and reports are not processed or only weeks laterthe organized crime has now found another hoster and registrar who continues to host and release such websites even in Europe despite the Digital Service ACTthere is no verification of the content and no verification of the criminals on the contrary the defrauded user then has to defend himself by means of identifications and mails and reports and is not taken seriouslythe criminals can put a scam online within a few minutes as a victim i have to fight for weeks and months and nobody wants to pay the resulting costs

Poor Customer Service Not available to US Citizen s

I recently had an incredibly frustrating experience with Arsys a process that ended with my order being unjustifiably canceled and my account closed twice Despite my efforts to comply with their verification process by submitting multiple personal documents driver s license electricity bill for address proof passport and a photo of myself holding my passport my order for a dedicated server was repeatedly canceled without a clear explanation The so-called support team provided nothing but automated responses continually rejecting my documents without specifying the reasons Attempts to resolve these issues over the phone were met with rudeness and I was bluntly told that help was only available via email contradicting the purpose of a help desk In a last-ditch effort I created a new account and attempted to use their live chat for support I was connected with a representative named Javier Palacio who promised that someone would contact me regarding the matter Unfortunately this resulted in my account being closed once again the following morning This experience has left me questioning the company s ability to serve customers efficiently and its willingness to cater to U S citizens a query that remains unanswered The lack of transparency poor customer service and the automated impersonal handling of significant issues are unacceptable I hope this review serves as a warning to others considering Arsys for their dedicated server needs The lack of accountability and support I experienced indicates that this company may need to be equipped to handle your business with the respect and efficiency it deserves Edit 02 19 2024I provided copies of the documents requested via email the customer service team was not helpful they kept repeating the same automated message and did not want to clarify what type of document was missing

If I could put 0 stars

If I could put 0 stars I would It took us 2 weeks to reach someone competent who speaks English within the company to help us connect a domain to SquareSpace Daily trials by email refusal to give us a contact number no cooperation completely user unfriendly interface online with important pages for DNS records not working at all no one competent able to help with what usually takes 5 minutes I work as a designer for my client and have never seen such an unprofessional hosting service Eventually having been brought to almost tears not just once we managed to reach for the first time someone competent and kind last Friday Suzanne who managed to solve the issue We were on the verge of giving up a 10 year old domain feeling completely blocked and frustrated I would not use this service to host a website

Terrible control panel and even worse

Terrible control panel and even worse customer support If you want a trip to the 90s they are your place

they are randomly buying domain names

they are randomly buying domain names and then locking these domains from buyers and when i contacted the support they had no clue that her own company is the registrar of the domain i tried to make a deal with them even if i am going to pay more but there is no clear procedure or real customer support