Artifactuprising Reviews

Artifact destroyed a once in a lifetime moment

We worked hard to make the deadlines to create a 60th Wedding anniversary book that would be presented on a Sunday We selected a format with a four day rush turnaround submitted six days ahead and paid for rush We were quoted a ship date that would ensure on time delivery during the week Then The book never arrived We checked the status and it hasn t even shipped No notifications from customer service No ability to talk to an actual human representative No means of recourse Nothing The entire family worked on this book for a once in a lifetime occasion Artifact destroyed that moment Please don t trust them with anything important to you

Messed up printing

Consistent issues with misaligned crooked printing I wish I d read the reviews here before ordering They sent a replacement photo book but it had exactly the same issues What a waste of money

No Quality Assurance and Horrible Experience

My photographer used this company to design and print my daughter s 1st bday photo book I paid them an extremely high price to print the album After a mistake on the album cover on the first book they printed it again and charged me a discounted rate The second book was the same as the first with the exact same errors They then shipped a 3rd book which somehow had glue on a couple pages causing them to stick together and rip The 4th book that arrived was finally ok This company prides themselves on quality and producing high end products This was the worst company I have ever worked with No attention to detail no quality assurance horrible customer service and no money back after hundreds of dollars were spent I should not have had to pay for the album at all after all the mistakes that were made I never received any money back DO NOT USE THEM

AVOID

If you are even considering using them avoid them at all costs I ordered my engagement album from them to use as a guestbook at my rehearsal dinner The first one they sent me was terrible Pictures were not centre quotes we included were not printed properly or cut off ink stained on nearly every page They sent a replacement and it s somehow even worst quotes completely off centre or not even printed on the page but overlapping with my photos

I will use Framebridge from now on

I ordered two photos for my dad in Northern Ireland using an address in the account app that I had used previously with no problem I ordered him two frames for his birthday and when I hadn t heard a shipping confirmation I emailed to ask why not I had very curt emails from Tristan saying it s because I used the United Kingdom in the address and not Northern Ireland 1 This worked before so not sure why it doesn t work now 2 Why take so long to clarify 3 Would a quick google from the customer service not resolve the address issue Or they can t be bothered to retain customers Never again

Nightmare interface zero quality assurance

The quality of the printing binding etc is very good - as you would expect given the price My negative review is based on the terrible quality of their editor interface It crashed innumerable times while I was designing my album and trying to edit format text on the cover was nearly impossible You can generate a digital proof of your album before you order but it s not an accurate representation of what your printed album will look like And customer service does not really try to help Wouldn t recommend this site to anyone

THEY RUINED CHRISTMAS

THEY RUINED CHRISTMAS I sent 5000 on phonebooks for my husband for christmas the first two books I made I made them first because they were most important three weeks ago to be exact are not coming in time AND YOU CANNOT GET THRU TO THEM They sent an email telling me this not even a phone call and offered a 25 gift I spent 5000 not to mention I had gone back and forth by email prior this week to make sure they would be arriving and they were PROMISEDI cannot warn you enough if your book or project is important do not use this site there are others with the same quality that actually care about their customer

THE WORST CUSTOMER EXPERIENCE

On 6 1 2024 I placed my order with Artifact Uprising It was a big order in every way It was my best friend s 60th birthday and after a ton of thought I decided that a Coffee Table Picture Book was the best idea I decided to use Artifact Uprising BIG MISTAKE After weeks of reviewing and editing over 400 pictures I created two 12 x 12 Leather Signature Layflat Photo Albums 80 pages each The total order cost 1 515 96 When I placed the order the site confirmed Estimated Ship Date Friday June 7I paid for Next Day Shipping so I planned to gift the books to my friend on Saturday 6 8 2024 On 6 7 my order status was not update so I emailed and left phone messages forAU Customer Service All customer service is on a call back or email back basis there is no way to get in touch with customer service VERY FRUSTRATING On Sat Jun 8 2024 at 6 58 PM I received the below response from Artifact Uprising Unfortunately we won t be able to ship out your order before it s production time The Signature LayFlat takes 8 business days in production since the order was placed on June 1st it is expected to ship out on June 12th and be delivered on the 13th I appreciated the explanation but was surprised that they did not apologize for or explain why the initial information that the site provided to me was wrong and never updated My last chance to gift the books to my friend before she went away for the summer was Friday 6 14 2024 So this week I have been frantically trying to contact anyone at Artifact Uprising in any way to get an update on my order status I sent emails and left phone messages every day Finally I received a call back on Friday morning 6 14 2024 The woman who called told me that my order would be shipping that day Friday 6 14 2024 and because I paid for overnight shipping I would receive it the next day Saturday 6 15 2024 I asked for her to confirm our conversation with an email She guaranteed that I would receive an email later that day confirming that the books are shipping to me Friday 6 14 2024 and would be received the next day Saturday 6 15 2024 Saturday 6 15 2024 has come and gone I have NOT received an email about shipping I have NOT received the photo books and according to the site my books are still In Production with an Estimated Shipping Date Friday 6 7 2024 At this point I am not surprised but I am very disappointed I question the validity of the company and I question if I will ever receive my photo books This project was very important to me I spent a lot of time and over 1500 creating a meaningful gift for my best friend s birthday Artifact Uprising ruined what should have been a very special exchange And what s worse they don t seem to give a damn I do not know what else to do except to WARN EVERYONE OUT THERE DO NOT USE ARTIFACTS UPRISING THEY LIE ABOUT PRODUCTION TIMESYOU CANNOT GET IN TOUCH WITH CUSTOMER SERVICE AND WHEN THEY FINALLY ANSWER YOU THEY LIE SOME MORE ABSOLUTELY THE WORST CUSTOMER EXPERIENCE THAT I HAVE EVER HAD

Don t bother it doesnt work

First the interface doesn t allow for easy upload it took 30 minutes to try and upload the photos Then once it was finished it wouldn t let me check out