Aseprotection Reviews

Frauds

I would give this company -5 stars if I could At the point of sale they talk about bumper to bumper coverage but when you need something done they string you along for weeks and spend all there time digging up every semi-plausible reason to deny every service issue you present to them My Audi Q7 needs a new starter This should very obviously be covered under the contract Apparently because the PCV sensor had a fault code 2 years ago that was cleared and never came back they won t do it They re denying by saying it is due to my negligent treatment of the vehicle which is 100 nonsense The vehicle has been regularly maintained as long as I ve owned I have filed a complaint with the office of the attorney general in my state s consumer protection arm and I have also filed a fraudulent charge claim with Amex which I used to pay for it They never respond to email it is impossible to get them on the phone They are a fly-by-night whose business model is to wear the consumer out until they give up I would love to give but I will not stop until my money is returned But I strongly strongly advise you to go nowhere this company which has no interest in providing the services they claim and is happy to drive you insane to keep you from getting them

WARNING -- This company is a complete

Frauds I purchased their protection plan 3 years ago about a year ago I had a issue with my truck and after getting approved for warranty work and following their procedures I have yet to receive a dime from ASE After weeks of me reaching out to them I was continually getting the runaround check is on the way they kept saying I cancelled them and they continued to withdraw money from my bank account I had to change banks for it to stop Complete frauds

I have the same complaints as everyone

WARNING -- This company is a complete fraud The will not pay for ANY repairs And you can not get out of your contract I have been waiting over 8 months for a refund on the contract that I cancelled They keep saying stories like the checks only get mailed once a month or your check got lost in the mail RUN THE OTHER WAY They will show you fake web sites with false reviews of their business

Scammers

I have the same complaints as everyone else ASE Protection and what they claim is complete scam I filed a claim on July 5 2024 and was told the check was in the mail To date my mechanic hasn t received a dime I had to come out of pocket myself for the repairs in order to show good faith to my trusted mechanic I now sit on the phone daily trying to get in contact with ASE I wait on hold for hours on end and the call drops At this point I too agree with the other reviews regarding they block your number Next step is small claims court DO NOT PURCHASE AN EXTENDED WARRANTY FROM THESE CROOKS

Please don t even think about it

Scammers Paid 3k for the warranty and after a year sold my car Called them and they gave me the steps to cancel my warranty and get a refund Signed all the paperwork had it notarized and mailed with tracking Called them for 2 months after and they finally picked up and said they got the paperwork and mailed the check It s been 3 months since they mailed the check and no one is replying to my emails or calls anymore Stay away

WORST warranty company ever RUN

I made a mistake when first researching this company and only saw the fake reviews They are probably the worst company I ve ever dealt with They were very nice when setting up the plan now I can t reach anyone who can actually do anything with the claim I m thinking they are some type of broker that probably uses a different company for claims which is why they don t know anything and can t actually help The phone number rings forever voicemails disconnect instantly and nobody responds to e-mails The online website for filing claims has zero information for the customer and there s no way to know what is happening without calling someone which is also almost impossible The only information I ve received so far after 3 weeks is that they ll pay 38 dollars for a 700 dollar part and short the shop on labor as well This company should be class action sued for their obvious attempts to circumvent their contracts

I have been calling for my refund for 3

WORST warranty company ever My first time dealing with an extended warranty outside of the dealership and I would NEVER recommend them They don t respond to emails they don t pay the mechanic they don t reimburse for towing and if you overpay forget about getting that money back It s GONE Then they lock you out of your account without notice when you complain about their POOR customer service

The worst experience ever with this

I have been calling for my refund for 3 months after they received all my documents and still no check and can t even get anyone to call me back after 15 messages left

Rip off company

The worst experience ever with this company After selling my vehicle wanted to cancel my warranty they asked me to send a notarized letter that I want to cancel it I sent the mail after 4 months they are telling me that they never received the letter and I sent them the tracking number that my letter was delivered Now they are saying our building is big it might have been lost That is not my issue if it was lost you received it and now it is your responsibility If your building is big then get a freaking PO Box After 4 months I will just have to go different route and get my money