Ashdownhomestore Reviews

Great products and great customer

Great products and great customer service Had a faulty grid switch was swapped over without any issues

had a faulty switch from 4 years ago

had a faulty switch from 4 years ago great customer service as was replaced and refunded nice people

A first class service

A first class service the items are of a high quality and I won t hesitate to use again Just had a second order fulfilled again faultless

This is one of the best if not the best

This is one of the best if not the best company I have dealt with Sean was really helpful and extremely knowledgeable informative I inadvertently gave him incorrect information and as such I needed to replace the items that I ordered the return procedure was the simplest and most efficient I have experienced and I received the correct items almost immediately Will definitely use this company again without hesitation

Excellent customer service

I have larger than normal dimmer and light switches 95mm by 95mm which I wanted to update to a brushed steel I could not find this size anywhere locally I visited 6 different electrical stores Ashdown Home Store came up on an internet search I easily found the items and placed the order for the light switches and sockets which arrived next day Unfortunately the switches were slightly damaged I contacted Ashdown via email and received a response from Sean within two hours He provided me with options for return and replacement or refund I re-ordered the items to ensure quick arrival and returned the damaged items The new items arrived quickly and I received a refund once the damaged ones were received Again everything was very prompt These second items had a slight pinch in one corner which looked like it was due to the manufacturing process Sean requested the manufacturer to send the best items they had for the dimmer and light switches We were going to travel to Ashdown to see these but Sean took the time to send us very good photos to make our decision I kept the two switches that I had and these were fitted by the electrician I cannot see the pinched corner that I was concerned by I cannot recommend Sean and Ashdown Home Store highly enough Sean was highly responsive and gave excellent customer service

Above and beyond on Customer Service

I ordered some specialist sockets for a new kitchen Sean their Customer Services person picked up on a potential mistake I d made with the order emailed me about it I HAD made a mistake Thanks to his vigilance I got the right items The service was excellent and delivery within 48 hours In the current climate of larger companies choosing not to communicate with companies this proactivity in dealing with my order was very refreshing I would recommend them to anyone

Customer service was excellent

Customer service was excellent We visited the company to view the switches just to be sure of our choice Very welcoming and helpful Delighted with the quality of product

Great products and service

Great products and service really happy with everything I have purchased I bought a big order of items approx 50 different switches All looks good and the little discount for bulk buying helps too