Ashleyadams Reviews

While being responsible for the sale of

While being responsible for the sale of your property they have no regard for your privacy and just let themselves and potential buyers into your property without informing you or asking permission if its convenient terrible response to complaints

Poor communication - disappointing

I attempted to contact Ashley Adams regarding a property they advertised multiple times but communication with potential buyers is poor to non-existent When we finally reached someone we were promised a call back but never received one It s difficult to purchase or view a property if you can t make contact

Derby branch is useless and partakes in

Derby branch is useless and partakes in illegal activity Gave they keys to the buyer before completion allowing them to illegally enter the property When trying to question them about it they refused to pick up the phone and keep ignoring my calls

Don t use

Having taken all my details enough to clone me I was told a member of staff was on holiday and I would have to take another hour giving my information again Then that person left I was passed onto a third member All 3 of them left the company my concern is that clearly they could take my information How in the modern world is this possible Then to be told by the third person they charged for this service Incredible They are owned by Connells which include Burchell Edwards who were also part of this shambles

From the start of us putting our house

From the start of us putting our house up for sale to eventually selling 6 months later it was an absolute joke It was like working with a bunch of clowns between Ashley Adams and Burchell Edwards Communication was extremely terrible customer service was non existent The sales girls from the house that we were purchasing as part of the chain did most of the work we spent all of the 6 months practically doing their job for them They said the buyer was one of their investors when in actual fact he was new to buying We had to tell them 2 weeks in to put the for sale sign up They failed to do the necessary initial checks to the point the buyer didn t even have a mortgage agreed or a solicitor instructed 6 weeks into the agreed sale The searches took almost 7 weeks for Derby city council when their turn around states 2 weeks- no chasing up They literally did nothing apart from stick a few photos up online and take our money Avoid like the plague

Unprofessional and rude staff

Firstly Nick the mortgage advisor was brilliant However the service went downhill from there We dealt with the Melbourne branch and Maddie was lovely during our buying process But on days when she was away her colleagues covering had a very poor and unprofessional attitude Charlotte rang us shouting that we were taking too long and threatening to pull out of the process when we had gone through the solicitor process in 4 very quick weeks Penny the branch manager was extremely rude and patronising towards my partner when we asked about a wall measurement stating it s not difficult to just figure out when she could not even figure it out herself so clearly not rocket science Due to the way we were spoken to by these two individuals I would not recommend anyone to use this service so unprofessional

Awful experience

Awful experience from start to finish We were buying a house through Ashley Adams and got a call to say that our offer has been accepted We were told that all we now needed to do was go in and have affordability checks and then we could start the process of buying our house We went in the very next day and When we got there we sat down with the mortgage advisor who was doing the checks and she said oh you ve not been accepted and then the woman who told us we had Emily came in and said oh yes I forgot to tell you someone has outbid your offer Firstly - why would we not be told that our offer actually wasn t accepted before arriving at the branch We even spoke to Emily when we arrived and she still failed to tell us this information Secondly - the people who out bid us clearly knew how much we had offered as they put their first bid in for coincidentally slightly more than ours and Emily had no problem telling us what they had bid straight away too which even she admitted she shouldn t be saying She also said that she would talk to the seller and get back to us straight away but absolutely nothing Just to add to this we found out a week later that a family member of ours had Emily round to value a home they had been renovating during which time she was bragging to them about the fact that the house we were bidding on was supposed to be advertised at 325k but she s managed to get people to bid 355k on it in order to try and get them to charge more than necessary for their property too while discussing our bid details Extremely unprofessional Finally we called several times to try and get an update on what was happening during this whole process to which each time we couldn t get hold of anyone and we haven t heard from them since Until they decide to call today 6 months later and ask if we are interested in using them for our buy to let mortgage which is completely laughable Thankfully we have now found a far better property at the right price with a reliable estate agents Don t touch with a barge pole

RENT WITH ASHLEY ADAMS AT YOUR PERIL

DO NOT RENT AT MIDDLETON HOUSE 27 ST MARYS GATE Through Ashley Adams Derby Reasons 1 Phoebe Challand is an incompetent liar in fact the whole business is a joke THEY ARE TOTAL LIARS they will tell you anything to get you to sign a tenancy agreement Then will leave you high and dry and NEVER respond to multiple emails and calls Travis is just a waste of space as a minimum wage Manager 2 There is an XL Bully here that walks around without a muzzle I ve contacted the Police as the Landlord Ashley Adams have no interest in the fact that its aggressive and dangerous It s reared up at me and nearly got out of it s collar Pretty sure it would have attacked me if it got free 3 Some pubs stay open until 2am playing outside amplified music SO loud that you can t sleep Even in the week I ve made my complaint to the council several others are too Good luck to any potential residents who want to live in the 2 properties near the communal carpark Pay 2000pcm for zero sleep 4 The other residents disrespect the building they throw all sorts of rubbish everywhere I found a used Vape in the communal area if a dog ingests this it could be fatal The bins are always overflowing nobody gives a damn who lives here I ll be making a formal complaint to the Property Redress Scheme Property Ombudsman and every other regulatory body I can find

Been trying to get hold of someone to arrange a viewing for 4 days

I ve seen a property I an wanting to view I have been calling Them now for 4 days to be directed to an answering facility I have left a message requesting call back but had nobody call me I would never sell a house through these incompetent people To all those people that are selling through them I d do a mystery shopper excersise on them to establish the extent of service you are receiving for such high percentages that they charge