Asnbank Reviews

Helpdesk not available

I have a question that needs resolving quickly By phone they are very hard to reach Through the chat session there is no option because the helpdesk is fully occupied

Don t use this if you re an expat

Don t use this if you re an expat It s incredibly useless Can t add it to PayPal or pay for anything internationally No English on app or website I regret it entirely

DONT OPEN HERE

Disaster it s soft word for it can t get my money cos I lost my phone and I don t remember password tech is from 19 century it s a joke even better can t get to brunch cos they have like two next where is face id guys pls don t open down there

Don t open DONT DONT AND ONE MORE TIME

Don t open DONT DONT AND ONE MORE TIME DONT ITS NOT A BANK IT IS BIG TIME joke four weeks waiting for card send me online pass with doesn t work can t go to branch to get my money cos there are none NOT A BANK THIEF S

That s is even more fun what they send I

That s is even more fun what they send me cos for me it s rasist and unprofessional is that s eu bank with u can use everywhereIn eu Thank you for your email As a Dutch bank ASN Bank corresponds and services her products in Dutch We will continue to answer your question in Dutch Amazing It is possible to translate this mail by copying the mail into Google Translate We do want to warn you that Google Translate may not provide an exact and correct translation Wij willen u doorgeven dat wij van dergelijke taal niet gediend zijn Als u normaal vragen aan ons stelt dan zullen wij die aan u beantwoorden Ook dan verzoeken wij u om in de email uw naam en postcode en adres te vermelden zodat wij uw gegevens kunnen opzoeken in ons systeem Wij zien in het systeem dat u de ASN Betaalpas hebt geactiveerd Als u hem gaat gebruiken dient u de eerste keer de pincode in te voeren Daarna is hij ook geschikt voor het contactloos betalen Weet u de pincode niet meer dan kunt u die opvragen in uw online account of mobiele app Als u bent ingelogd kiest u voor Instellingen - Betaalpas sen Mocht u verder nog vragen hebben dan horen wij graag van u U kunt uw vragen stellen als reactie op deze email of bellen met onze ASN Klantenservice op 070 356 9335 ma t m vr 08 00 18 00 uur lokaal tariefI DONT KNOW BUT I THINK IM NOT STUPID I SHOULD SUE IT FOR THAT KIND OF EXPERIENCE Met vriendelijke groet

Awful Customer Service

My wife who is German and I were trying to open an account here because we believe in the company s values Unfortunately it was an absolute headache Even though my wife is registered in NL has a BSN they still made her get a piece of paper from the Gemeente with even less ID-verifying info than the one she got when she registered in NL She also can t seem to use her German phone number and when asking customer support about it not only did they not answer the question but added a very passive aggressive remark about how they would only respond in Dutch because ASN is a Dutch bank Nice Honestly all banks offer pretty much the same services It s not worth the headache dealing with these jokers

Service is hopeless

Service is hopeless too much computer says no Especially when abroad or when you happen to want to deposit some cash I m moving back to another bank shortly

Rarely seen garbage of a company

Rarely seen garbage of a company They came back 16 days after I initiated contact with them In meanwhile logically I opted for another bank

We really tried to get an account at ASN

We really tried we really really really tried I love the idea of choosing a sustainable bank Me and my partner wanted a joint account we applied for it almost two months ago As I am an expat I had to get an appointment to get my ID validated Sure no problem A person came home did barely anything all was well Then we received an email that I need a BRP Alright sure I asked for one paid for it naturally and sent it to them Then nothing crickets after a week we called ASN - apparently they outsource the task of validating documents to a 3rd party they made a note One more week more crickets We call again - same thing oh yeah weird another note One more week more crickets One more call on our side Sent emails to ASN Nothing After a month of calling we call again to just cancel and the lady was very surprised and asked us if we wish to wait a bit more RIDICULOUS never again