Assura Reviews

Assura, l'assurance-maladie qui vous accompagne

assura.ch
1.23
22 reviews
Bad Rating
Based on 22 user experiences

Rated 1.23 out of 5 by 22 Happy Customers

4.5%
0%
0%
4.5%
90.9%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 22 reviews

Customers report consistently poor experiences with Assura, citing unresponsive service, billing issues, and misleading practices. Many reviews describe difficulty reaching support, unexpected charges, and complicated cancellation processes. One review notes a positive interaction with a specific representative. The overall sentiment is strongly negative due to perceived dishonesty and lack of professionalism.

What customers love
  • Helpful agent
Common concerns
  • Unresponsive service
  • Billing problems
  • False advertising
  • Difficult cancellation
  • High prices

Last updated 1 month ago

M

I never had a contract with Assura

I never had a contract with Assura I never signed anything with them my insurance was well-paid for this and the last year with other companies However I received an official pursuit from Assura stating that I owe them money for the periods I had contracts with other companies of my choice It is a fraud and scam can t believe this is happening I managed to reach them by phone after several attempts and they asked me to send the confirmations of my actual insurance with other companies - and now no one replies to my emails Horrible practices
O

Avoid at any cost

Avoid at any cost We have left Switzerland on 30 06 2022 Provided commune attestation and sent cancellation to Assura in advance Still one year later this incompetent company illegally demanding payments for July-September I ended up sending all to my lawyer
R

Call center is Horrible -They never

Call center is Horrible -They never answer They raised me 12 without notice me Even they wait untill i cannot change the Insurance To Raise the Price Horrible Insurance Company
M

Juts horrible in everything they do

Juts horrible in everything they do Never solve anything You can call them billions of times they never answer A lot of issues are solved only personally so you have to go to the nearest branch Everything is extremely expensive ill explained with a terrible service Run away from them
D

The product I received didn t look AT

The product I received didn t look AT ALL like the product on the page The quality the color the material everything was different from my order When I asked for a refund they told me that for some absurd reasons they will reimburse only 10 of the value and that I should enjoy the product I received
E

I don t advice to use this insurance

I don t advice to use this insurance They work like frauds Last year I started to receive some strange bills for an additional insurances that I did not ask for Obviously I wanted to cancel them but they told me that I have to pay and wait until the end of the year and it will be automatically canceled At the end of the year I received a new bill for the next year Now they tell me that I should have sent a letter to cancel it even though the woman at phone told me that it will be done automatically Don t know now how to get rid of this insurance
M

Not recommended at all avoid

Not recommended at all After 5 years I have moved to Helsana and oh my what a change It was tough to manage my account and have any communication and customer service never replied to my emails Really bad experience overall
M

Worst possible health insurance in

Worst possible health insurance in Switzerland Pay 10chf more per month and don t get ripped off The money saved in the prices you are going to pay back in the worst possible service and in the inflated rates for any possible reason delays resialiation etc STAY AWAY FROM THIS GARBAGE
M

Customer Service doesn t exist

I spent more than 13m on the phone waiting for an agent to answer before I gave up the also don t offer callback And they don t speak English
H

VALUATION ASSURASTORE

As apparently everyone does Shipment sent back to China at Assura s request where it is held at customs and is not collected And assurastore com is also inaccessible Not 1 but -10 as a valuation Scandalous

About Assura

Avec Assura, profitez d'une assurance-maladie qui accompagne et soutient ses clients dans leurs décisions de santé en favorisant l'accès à des prestataires de qualité.

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Frequently Asked Questions

Assura is a Swiss health insurance provider accessible via assura.ch, offering insurance solutions designed to support individuals in their healthcare decisions. The platform emphasizes access to quality healthcare providers and digital convenience for policyholders.

Assura provides a structured range of insurance products categorized into base coverage and complementary options. Their foundational offerings include Assurance de base (Basis), PreventoMed, QualiMed, and PharMed. Complementary insurance categories include hospitalisation, travel, dental care, and alternative medicine.

Assura tailors its services to specific life situations, including new residents in Switzerland, newborns and children, families, and pregnancy and maternity care.

Assura emphasizes digital accessibility through its app and client portal. Key features include 24/7 access to account management, online claims submission, document retrieval and storage, and contract modification tools.

You can contact Assura's customer service via their hotline or by sending a request for a callback from a sales advisor. The postal address is Case postale 61, 1009 Pully.

About Assura

Assura: Comprehensive Health Insurance Partner

Assurais a Swiss health insurance provider accessible via assura.ch, offering insurance solutions designed to support individuals in their healthcare decisions. The platform emphasizes access to quality healthcare providers and digital convenience for policyholders.

Core Insurance Offerings

Assura provides a structured range of insurance products categorized into base coverage and complementary options. Their foundational offerings include:

  • Assurance de base (Basis):Compliant with Swiss mandatory health insurance requirements.
  • PreventoMed:A specific base plan option.
  • QualiMed:Another variant of base insurance.
  • PharMed:Base plan focused on pharmaceutical needs.

For additional coverage, Assura offers complementary insurance categories, including hospitalisation, travel, dental care, and alternative medicine. Specific supplements are designed to fill gaps in basic coverage, such as the "Complément à l’assurance de base."

Targeted Solutions and Support

Assura tailors its services to specific life situations. Dedicated sections address needs for:

  • New residents in Switzerland.
  • Newborns and children.
  • Families.
  • Pregnancy and maternity care.

The platform provides educational resources on topics like cardiovascular disease, prevention strategies, and sports medicine. A dedicated "Accompagnement" section guides users through medical appointments, medication management, and alternative medicine practices.

Digital Tools and Services

Assura emphasizes digital accessibility through its app and client portal. Key features include:

  • 24/7 access to account management.
  • Online claims submission.
  • Document retrieval and storage.
  • Contract modification tools.

Additional services include a FAQ section, legal disclosures, privacy policy information, and a cookie management tool. The website also features a premium calculator requiring user data (e.g., postal code, birthdate) for personalized quotes.

Engagement and Career

Assura promotes community involvement through its "Club Assura," offering discounts and benefits. Career opportunities for customer advisors are advertised on the platform, highlighting roles in client support and service.

Contact information includes a postal address (Case postale 61, 1009 Pully) and a customer service hotline. The site is available in French (FR), German (DE), and Italian (IT), with links to legal notices and data protection policies.